tienasparkle

Dec 28, 2023

YOU HAVE BEEN WARNED!!!!

UPDATE: the response from Entertainment Earth from my review (below) was extremely unprofessional and manipulative. i was NEVER informed that i got my partial refund and i was left in the dark for weeks. Entertainment Earth is twisting my story to make me look like the bad guy from their response below this negative review of mine. this company is full of narcissistic people and the person replying to my negative review is a professional manipulator and a narcissist. my negative review for this company has proven that i was right about them maintaining their unprofessionalism once again. we funko pop collectors deserve better. be EXTREMELY CAREFUL ordering funko pops from Entertainment Earth. they say their funko pops are "mint condition guaranteed" on their website but that is just false advertisement. i ordered my Homelander funko pop and it arrived damaged to my house. i contacted customer service and i even sent them photos of my damaged funko pop box as evidence but sadly, they don't care about the photos of my damaged box. instead, all they care about are photos of the transit box, which i find extremely bizzare since MAJORITY of the funko pop sellers care for the photos of the damaged funko pop box itself. ALSO, i told the manager named Sam that the transit box had NO DAMAGE and that my funko pop box was the ONLY THING THAT IS DAMAGED. i mentioned this to her THREE TIMES in my email but she still continued to ask me for the photos of the transit box when i CLEARLY answered that question THREE TIMES. Sam the manager and anyone working at Entertainment Earth are incompetent workers who don't read my emails carefully and it's super annoying having to repeat myself. Sam offered me a partial refund, which i had accepted and right when i accepted the partial refund, she wrote to me again asking me for the photos of the transit box, which i had answered her question ALREADY!!! the manager named Sam is clearly incompetent in her job if she's still asking me a question that i had answered three times!!! till this day, i NEVER got my partial refund for the damaged Homelander funko pop that i had requested THREE TIMES. since the manager named Sam failed to solve my issue, i told Sam to forget about my problem because i clearly knew that our conversation is going nowhere due to her terrible reading and comprehension skills and her making me repeating myself THREE TIMES. this is my first and last time ordering from Entertainment Earth. please do better. if you're a serious funko pop collector like myself who REALLY CARES for the condition of the funko pop box, i highly DO NOT recommend shopping here unless you enjoy receiving damaged funko pops and dealing with bad customer service