Entertainment Earth
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I was nervous
I was nervous, considering i have never had an issue, or had to return/exhange anything. Called the customer service line and spoke with Donald Tapia. He was very helpful in explaining the process and helped put my nerves at ease. After explaining i would get a replacement or a refund depending on inventory, i explained how disappointed i would be if i had to settle for a refund and he went the extra mile and put one on hold for me. In my eyes it was a christmas miracle, and even something as small as putting something on hold really shows you have employees that go the extra mile! Thanks again! Donald, merry christmas from my family to yours!