Entertainment Earth
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Disappointing
This company is a far cry from what it once was. I have bought so much from this company dating back to 2005. From action figures and Pops to statues. They would accommodate you any way they could. Whether it was having a great selection of items, their shipping, or customer service, they were the best. Even their social media was engaging. But as of late I find myself questioning everything. Listings are inaccurate as it pertains to "preorder". I see things listed as "Not mint" yet they're also under "preorder". How can they know if something is "Not Mint" and not even in stock? Other items I've placed orders for items that are listed as such and they're already in "processing". I wouldn't be perturbed if not for the fact that coupons don't work on preorders and I'm not allowed to use PayPal for preorders. It's VERY inconvenient. And all they do is come up with excuses that don't even make sense or regurgitate policies that have nothing to do with the matter at hand. They also used to be excellent when it comes to shipping. Now it's like every other item is squashed from the inside. Mint guaranteed? Hardly. Now we get to their social media. They ignore trolls, political comments that have nothing to do with others' comments or the post, and yet my comments about their explanation on tariffs, as well as the aforementioned issues on preorders gets me blocked, and when I took to the site to ask why, all I get is this "Our social media team can deem comments to be inappropriate". What exactly is inappropriate about pressing about business practices? The tariffs have gone down and yet they stand by their large hike in prices. Shouldn't they wait until the prices are final and then adjust accordingly? That was the concern. These companies now are so thin-skinned they can't even deal with customers concerns without either banning them or throwing a tantrum. Do yourself a favor-if you want an item go to BBTS, Nerdzoic, or even overseas like AmiAmi. At least you'll be dealing with transparency and professional cs. Edit: I don't care what you say, you're not honest, you make up excuses for your screw-ups, you move the goalposts as you see fit, and I was not spamming anything or anyone, but please do continue to hide behind your ever-changing "policies". I have never had any of these issues with any other store or company. Fix yourselves.