Excellent Store, Excellent Policies, & Excellent Service
I primarily buy Funko Pops from Entertainment Earth, though I've gotten some other collectibles from them as well. If you're a collector like me you know that it's important for whatever it is you're collecting to be in Mint Condition. Having said that, one of the biggest reasons I shop at Entertainment Earth is that they have a "Mint Condition Guarantee" and I have not seen that with any other store. Now, there have been a few instances where a Pop I ordered arrived damaged but I would just request a replacement and a new one would be sent out to me and I would ship back the Not Mint Pop after they email me a return label. It really is that simple. I've also had a few instances where I had questions about an item or order so I reached out to customer service. For example, today I spoke to Donald because I had placed an order last night but forgot to add a few additional things I wanted (they were open in tabs on my phone, not my computer lol). Donald told me that because it was within a certain time window I could add them to my order no problem. I'm sorry that I don't remember the exact parameters of the time window, I just know that I was still in it. If you have a question about that I would suggest calling or using the live chat if you recently placed an order. If you haven't placed one yet and it isn't time-sensitive email is good (they always reply to emails.) The whole conversation probably took about five minutes, which was great. And like all the other times I've called, I didn't have to wait on hold, I didn't have to deal with any stupid automated system, and whoever I spoke to knew their stuff and did what they could to help me. Aside from their excellent customer service, I also want to mention that Entertainment Earth often has exclusives to their store that you can't find anywhere else. On top of that, they have the Low Price Guarantee so you don't have to worry that you're spending more than you want to (I have compared many things to other stores, and not once have I seen anything cheaper elsewhere.) Lastly, they give you 90 days to return or exchange something. That's a whole THREE MONTHS. Usually you only find that kind of thing if you've got a specific store's credit card. All in all, I'm very happy with my shopping experiences and any interactions I've had with CS at Entertainment Earth and I couldn't recommend them enough. TL;DR: Entertainment Earth is awesome because they have: - Low Price Guarantee - Mint Condition Guarantee - Excellent Customer Service - 90 Day Return/Exchange Window which is a very quick and easy process - Exclusives you can't find elsewhere Oh, and they now have $7.95 Flat Rate Shipping so if you don't meet the $99 threshold for free shipping you won't break the bank on shipping costs.
