Took the sofa upstairs
Took the sofa upstairs, need the mechanism removing which they were happy to disassemble and reassemble

9 months ago
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
9 months ago
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem... See more
9 months ago
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
Took the sofa upstairs, need the mechanism removing which they were happy to disassemble and reassemble
Peter and Lumear were on time, very helpful and super knowledgable.....great job
Thanks Pete & Sal ! Very quick and efficient delivery of a heavy sofa bed.
Excellent communication, polite and courteous staff who did an amazing job
Thank you chaps, Pete and Sal were very helpful and quick in delivering our sofa!
Prompt, polite and efficient what more could you want. Thanks Pete & Sal on the delivery and installation of a cocoon sofa bed
Charlie & Matt kept us really well informed and offered to deliver early, if convenient. Helpful, friendly and efficient - well done!
Great service, friendly and efficient
Fantastic service and delivery team - Chris & max
The two delivery guys were great, feel bad Iv forgotten their names already. They were really quick, friendly and professional.
I had an excellent experience with my sofa delivery thanks to Charlie and Matt. They were absolutely brilliant—so friendly, professional, and incredibly careful when handling the sofa. They took great care to ensure everything went smoothly and were a pleasure to chat with. It’s rare to come across such a great team who genuinely care about providing top-notch service.
The boys were both very helpful and charming. A very positive experience with this company from start to finish, thank you so much.
Really helpful team of delivery drivers meant that my new sofa really was a 'Ta dah!' moment. They contacted me beforehand, delivered within the time slot given, rang me 20 mins beforehand, and just made the whole experience very easy. Really nice and polite guys too. Would heartily recommend.
Delivery was on time. Two very helpful and polite young men assembled and explained everything to me
Pete and Sal where very good, friendly and efficient!
The delivery men were very polite, very efficient and did exactly what the messages from Empire Delivery said they would do. Thank you.
Pete and Sal were fantastic. They were on time as advised prior with the courtesy call. They were extremely helpful and professional and ensured my hallway left no marks as I recently got it painted. Keep up the good work. Mr & Mrs Khan 😊
Great experience from Pete and Sal :) Super professional, helpful and friendly, we were kept informed on times for delivering our lovely sofa and it was brought it and assembled quickly and with care 😊 very happy customers
Pete and Sal kept us informed of delivery time and arrived slightly earlier than scheduled which was really helpful. Pete and Sal were friendly, extremely professional and careful when bringing our new sofa into our house. Excellent service.
Pete & Sal from Empire Delivery were excellent and friendly throughout. We were provided a delivery slot and then they rang us when 20 minutes out. The Cocoon sofa bed had to be partially dismantled to get it up the stairs which they did with no bother. Once re assembled they then give us a demonstration on the how the bed folds out and some safety/care pointers as well. All rubbish was removed afterwards as they proceeded onto their next job.
Based on analysis of 3 reviews rated 1-2 stars for Empire Delivery
“If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable dri...”
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Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
Empire Delivery consistently receives high praise for its exceptional service and communication during furniture deliveries. Reviewers highlight the professionalism and friendliness of the delivery staff, often mentioning specific team members like Pete, Vince, Noah, and Chris, who are noted for their courteous demeanor and efficiency. Customers appreciate the clear communication, including timely updates and calls before arrival, which enhances the overall experience. Many express satisfaction with the careful assembly of sofas and the removal of packaging, contributing to a hassle-free process. However, a few reviews mention issues with the product itself, such as faulty items or assembly challenges, though these do not overshadow the overwhelmingly positive feedback about the delivery service.
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