Excellent service all round .
Excellent service all round . Clean , careful and considerate.

9 months ago
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
9 months ago
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem... See more
9 months ago
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
Excellent service all round . Clean , careful and considerate.
Angelo and Sal were brilliant. They set everything up and were so polite and helpful. Very pleased with their service.
Brilliant service, notified all the way of when my sofa bed would be delivered and it arrived safely and on time. The two guys were very friendly and respectful. Five stars all the way. Thank you for a fab service.
Thanks to Pete and Sal for a very efficient delivery, made even better by the fact they went out their way to plump the cushions of our existing Cosmo sofa that was looking a bit sad in comparison to the new one. They also explained how to put a Cosmo sofa together which our previous delivery person had not!
Fantastic service from Empire Delivery, very happy with everything from delivery notifications to arrival times and assembly everything was great. Shout out to Pete & Sal who were lovely, great customer service from them which is rare these days… thoroughly recommend them.
Timely, quick and efficient delivery
Pete & Sal have just delivered my Rowan Homes Sofa set. The guys were absolutely brilliant, took great care bringing the sofa’s in, unwrapping it and setting it all up. The sofas were well packaged but unfortunately on opening there are a few flaws within the fabric, the guys were brilliant taking photos and logging the defects which I also did. In respect of the delivery these guys are 1st class with great customer service and care in handling the items Very happy with the service received from Pete & Sal
Pete and Sal delivered our sofabed from Cocoon yesterday and I can't fault them. They were friendly, efficient and professional. They put the sofabed together and explained how it works which was really helpful. Excellent service.
On time, extremely professional, Both delivery guys were very polite, very quick and very informative. Demonstrated how to convert from sofa to bed and asked us to check the sofa to our satisfaction. Pete and Sal were great and a credit to the delivery company. Ten out of ten
Very friendly delivery drivers, extremely helpful and efficient.
The delivery was great as I was kept in the picture as to timing of delivery plus the installers were courteous, took time to explain assembly, and identified a problem with my sofa and explained they would notify the manufacturer.
Friendly, helpful delivery team. Worked quickly and quietly on the furniture assembly with excellent results. I’m really pleased with the service provided. Thank you.
Pete and Sal were friendly and helpful. They took time to demonstrate how the modular sofa fit together and came apart should we need to do it ourselves in the future. They were careful not to damage anything despite the tight space and took away all rubbish.
Good communication from supplier and delivery company . Delivery arrived on time. The delivery men were friendly and helpful.
Great. Delivered as promised. Friendly and competent at getting furniture into room. Showed us how to work the sofa bed 10/10
Pete and Sal what gentlemen!! They were friendly polite efficient . They brought my sofa bed into the room, unpacked it, took the packing away, positioned sofa bed, gave me a demonstration of how to turn into a bed and left all within a short time frame!! Delighted with the sofa and want to thank the delivery staff who were faultless
Once again perfect service, very professional, positive, brilliant guys, third time experiencing their service, third time same guys, and third time excellent. The only delivery service provider Im 100% happy, these days when service are at the bottom . Thanks again
Great delivery. Good communication from the office. Helpful driver and mate.
Recived call from delivery team...advised time when they would arrive.. Promise kept & safely delivered to house
Whole experience was excellent. From Zed and Tyler in the office to Pete and Lumear- the delivery team- I was so impressed with their friendly, prompt and smooth service.
Based on analysis of 3 reviews rated 1-2 stars for Empire Delivery
“If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable dri...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
Empire Delivery consistently receives high praise for its exceptional service and communication during furniture deliveries. Reviewers highlight the professionalism and friendliness of the delivery staff, often mentioning specific team members like Pete, Vince, Noah, and Chris, who are noted for their courteous demeanor and efficiency. Customers appreciate the clear communication, including timely updates and calls before arrival, which enhances the overall experience. Many express satisfaction with the careful assembly of sofas and the removal of packaging, contributing to a hassle-free process. However, a few reviews mention issues with the product itself, such as faulty items or assembly challenges, though these do not overshadow the overwhelmingly positive feedback about the delivery service.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.