Great guys and a first class service!
Great guys and a first class service!

9 months ago
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
9 months ago
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem... See more
9 months ago
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
Great guys and a first class service!
Brilliant delivery. The two lads that delivered it to me were a great laugh and spent so much time making the sofa look nice before they left, which they didn’t need to do, it was a nice touch. They had already been working for over 12 hours and they were smiley as ever, you would never have known. Very highly rated, good job lads.
What can I say. We had ordered a huge modular sofa and Will and Charlie were absolute heroes. They managed to get the sofa modules 2 floors up through a tight spiral staircase and got it fully assembled then took all the rubbish with them as well. Superb delivery experience!
They were considerate, clean and did a good job Not their fault the wrong parts had been sent
It was helpful to have a three hour window and when they arrived the two lovely chaps brought the futon into the room where it is going to be used. I am very happy about every stage of the delivery process
Clear communication email & Text prior to delivery. Clear communication on day of delivery and arrived well within time slot. Friendly delivery men. Heavy sofa bed taken to first floor flat. Great service at every stage.
Efficient, courteous and on time. Chas and Max were excellent. Couldn’t ask for more. Recommended
Great job on the delivery by Chas and Max. They kept us well informed of the arrival time and made sure packaging was kept in place to ensure no scuffs to the fabric as the item was moved into place.
Excellent service. Friendly professional team. Swift and efficient transfer of goods from lorry to room of choice. Good time slots given and then a 20 mins before arrival phone call. Highly recommend. 🤗
Max and Anglo delivered our sofa seamlessly. They were polite and efficient and were tidy and respectful of our property.
Good communication, very quick and polite!
Pete & Lumear were great, updated me on their time of arrival and we're really nice and helpful.
Sofa is outstanding quality. The service and communication from cocoon and Empire has being fantastic. I would highly recommend the company.
Prompt and courteous service from Chris, Sal and Vince. Three-hour slot given the day before and a courtesy call twenty minutes before arrival.
Excellent service provided by Chris and Mason. Delivered and installed suite of furniture, careful with getting the furniture into the living room and took all rubbish away. Very pleased.
Chris v and mason were very helpful. Thanks
Chris v and mason did such a good job! Even gave tips etc how to take care of them! If there was 15 stars would give them!
Lovely lads - quick and polite
Delivery spot on. Really helpful delivery guys and both sofas look amazing. Thank you ESC.
Excellent service from Pete and Lumear. Friendly and efficient. They kept us informed of delivery time ,checked everything for damage / flaws and removed all packaging.
Based on analysis of 3 reviews rated 1-2 stars for Empire Delivery
“If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable dri...”
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Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
Empire Delivery consistently receives high praise for its exceptional service and communication during furniture deliveries. Reviewers highlight the professionalism and friendliness of the delivery staff, often mentioning specific team members like Pete, Vince, Noah, and Chris, who are noted for their courteous demeanor and efficiency. Customers appreciate the clear communication, including timely updates and calls before arrival, which enhances the overall experience. Many express satisfaction with the careful assembly of sofas and the removal of packaging, contributing to a hassle-free process. However, a few reviews mention issues with the product itself, such as faulty items or assembly challenges, though these do not overshadow the overwhelmingly positive feedback about the delivery service.
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