9 months ago
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
9 months ago
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem... See more
9 months ago
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
Kept us informed. Arrived within the time window. Called when 20 minutes away. Extremely polite & personable, kind, considerate & helpful. An excellent service with great staff!! Thank you
Pete and Sal were an excellent team, very friendly and helpful, my sofa was delivered safe and sound!
The actual delivery was brilliant - notified the day before of the time slot and when they were 20 minutes away. They arrived one hour into the notified time slot. The delivery man was polite and very efficient placing the mattress on the bed, unpacking it and taking all the wrapping away. All in all very satisfied.
Pete and Sal were great delivery men. Very friendly, polite and professional. I would highly recommend them.
Very helpful delivery man. Was happy to help me get the mattress out of the box and onto the bed, which in the past has not always been the case!
Great service, smooth delivery called. 20 minutes before. Unpacked it all, even took of their shoes when bringing it in to not ruin the rug. Very polite
Superb communication with accurate time scales. Furniture delivered and unpacked with care. Couriers polite and efficient.
We had a bit of a challenge getting the bed upstairs… but the team were excellent and made it work… thank you!! Love the product and best sleep ever!!
The drivers Pete and Sal were amazing, delivered our sofa very professionally with due care and attention. They was very polite and respectful, highly recommend
Pete and Sal where brilliant managed to get my very large sofa in without any problems , polite and professional!
Pete and Max P were really friendly, polite and helpful. They were efficient and took care.
Communication excellent, as was timing. Their unpacking of my sofa (from English Sofa Company) also faultless.
Sal and Lewis were excellent. Great service, thanks.
I was kept advised as promised. The 2 delivery men Joseph and Sol were lovely, very friendly and professional, they made everything painless and explained in detail how the sofabed works.
Fantastic delivery service by 2 outstanding professional guys, Peter & Vince. Chairs were delivered directly to the room of our choice, all cushions set up as shown on the website and all packaging removed. Would highly recommend Empire Delivery and will definitely use their service again.
Great team, worked well
Prompt and efficient service. Our delivery was placed in the room requested with all packaging removed and taken away. Both the lads were friendly and polite. Very high standards set apart from all the rest and I recommend them without hesitation.
Pete and Vince were great, friendly and got the job done quickly! Highly recommend.
Great customer service experience, good communication throughout and helpful professional staff. Rare to be impressed with a delivery company but pleasantly surprised.
Friendly and professional service, really appreciate it!
Based on analysis of 3 reviews rated 1-2 stars for Empire Delivery
“If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable dri...”
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Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
Empire Delivery consistently receives high praise for its exceptional service and communication during furniture deliveries. Reviewers highlight the professionalism and friendliness of the delivery staff, often mentioning specific team members like Pete, Vince, Noah, and Chris, who are noted for their courteous demeanor and efficiency. Customers appreciate the clear communication, including timely updates and calls before arrival, which enhances the overall experience. Many express satisfaction with the careful assembly of sofas and the removal of packaging, contributing to a hassle-free process. However, a few reviews mention issues with the product itself, such as faulty items or assembly challenges, though these do not overshadow the overwhelmingly positive feedback about the delivery service.
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