Fast and efficient
Fast and efficient. Very polite. Not the easiest of delivery destinations but no problem for the delivery men.

9 months ago
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
9 months ago
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem... See more
9 months ago
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
Fast and efficient. Very polite. Not the easiest of delivery destinations but no problem for the delivery men.
Great Service; communication excellent, delivery on time, delivery men courteous & helpful. Thank to Sal & Joseph.
Delivery guys (Pete and Owen) were friendly, quick and efficient. Great service!
The delivery guys were extremely efficient and helpful. All the packing was removed and the chairs checked over. They arrived on time as arranged and overall Chris V and Mason were very professional.
Gave clear information on expected arrival time. Called prior to arrival. Arrived on time and installed sofabed in the desired location. Showed me how it works and then removed all packaging. Excellent service.
There was nothing wrong with the delivery, but as an off-mainland delivery which was passed on twice to other carriers to complete it would have been helpful to get updates on these and who to contact for further information. Three weeks is a long time to wait and I understand non-mainland deliveries are more complex and take time but I had to do all the chasing to find out where it was several times.
Guys were great. Arrived on time and persevered with difficult access. Only comment (not complaint) was they were probably not allowed enough time to both deliver and assemble the furniture. Would definitely recommend this delivery company. Les
Great lads , no issues
On time, helpful and careful drivers. Appreciated the advance notice of delivery slot and phone call 20 mins away - super helpful! Thank you.
Very friendly service
Absolutely loved the Empire Delivery experience! Jonathan and Sal were both professional and good humoured, and did a fantastic job getting my sofa bed in place. They were mindful of the doors and floors and knew details about the furniture company’s return policy. Super guys, super delivery - thank you!
The team were prepared with mats and protective blankets and professional in their approach.
Kept us informed, delivered promptly, friendly and helpful.
Chris and Mason were great - really made sure nothing was damaged on their way in and out and were on time and super quick
Communication was great and the delivery notice were timly. The guys that delivered the sofa were nice and it was obvious they work hard. It did seem that the work was a little too hard though which made me feel sorry for them.
Excellent service and the team at Empire (Noah, Vince and Pete) were extremely friendly and accommodating. Lots of ETA updates and we highly recommend this company. We would use Empire Delivery again without hesitation.
They were 2 lovely lads who delivered my sofa
Fantastic service from Chris and Mason . Police , friendly and efficient!
The gents from Empire Delivery are by the most professional and helpful furniture delivery group I have ever come across. From setting down floor and door protection, assembling the sofa. In addition a very polite bunch. I could not recommend them highly enough!
All good, on time, clean and fast
Based on analysis of 3 reviews rated 1-2 stars for Empire Delivery
“If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable dri...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
Empire Delivery consistently receives high praise for its exceptional service and communication during furniture deliveries. Reviewers highlight the professionalism and friendliness of the delivery staff, often mentioning specific team members like Pete, Vince, Noah, and Chris, who are noted for their courteous demeanor and efficiency. Customers appreciate the clear communication, including timely updates and calls before arrival, which enhances the overall experience. Many express satisfaction with the careful assembly of sofas and the removal of packaging, contributing to a hassle-free process. However, a few reviews mention issues with the product itself, such as faulty items or assembly challenges, though these do not overshadow the overwhelmingly positive feedback about the delivery service.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.