Really fast and professional
Joseph and Saf were great in delivering and assembling my sofa - they were really polite too.

9 months ago
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
9 months ago
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem... See more
9 months ago
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
Joseph and Saf were great in delivering and assembling my sofa - they were really polite too.
the armchair was delivered well in time on the appointed day and the service provided was excellent.
Very easy process from beginning to end. Was ready sooner than expected and I am very pleased with my new sofa The delivery men were efficient and charming
This company is all you would expect of a professional delivery service. Communication excellent. Delivery on time. Drivers courteous and hekoful
Joseph and Sal delivered our new chair promptly and politley. A most excellent and efficient delivery, great service. I cannot fault them.
Joseph & Saul were really friendly, polite, helpful & professional. Great team!
Pete & Charles, were very good, friendly and must professional - thank you.
Pete and Charlie did a great job on the delivery, friendly and quick put the sofa together and took away all the packaging
My delivery and sofa setup was smooth and the experience made better by the friendly service offered by Pete, Sal & Lewis - thankyou
Delivery from The Chesterfield Company by Pete, Sal and Lewis was great. Contacting me to let me know they were on their way. Arrived on time where very efficient bringing the sofas in with great care - getting rid of all the packaging. Excellent service. Thank you.
Delivery of two sofas. Pete and Sal were very careful and very friendly and helped to flag up marks that were clearly sustained in the manufacture/storage which the retailer acknowledged and dealt with.
Pete and Sal were brilliant. The communication was great; they arrived when they said they would and were friendly, efficient and brilliantly helpful. A really great experience.
We were very pleased with the delivery of our Cocoon sofabed. The communication leading up to the delivery was great. Pete, Sal, and Charles were friendly, efficient, and respectful.
Chris V and Max P were top notch. I work in commercial fit out so have a lot of furniture delivered. Whilst a one off domestic delivery is a bit different I still think I’ve seen enough to be able to have a well considered opinion. Have to say Empire were represented fantastically well by these two. Empire were communicative, prompt and thoroughly professional throughout. The actual delivery was seamless and I can’t speak highly enough of them
Their customer service was outstanding, including the delivery company they use! The futon base is extremely well-made and was easy to put together. The futon itself is super comfy. Overall I'm very happy with this purchase.
Great communication and professional service.
Very good service , they have been delivering to me twice this month, great guys and could recommend to all.
Pete and Charles were very polite and friendly. They took great care bringing in our new sofa, assembled it and took the packaging away. We were also kept informed about their arrival time. Excellent service all round. This is a really first class company.
Excellent, contacted us on promised times and arrived exactly on time too. Two very polite gentlemen, put sofa bed in situ, showed us how it worked and took all packaging away. Can’t recommend highly enough. Thank you
Pete and Sal were very friendly, professional and efficient. We appreciated the fact that they came so early in the morning and made no reference to that at all. I was really impressed and pleased with their performance today.
Based on analysis of 3 reviews rated 1-2 stars for Empire Delivery
“If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable dri...”
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Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
Empire Delivery consistently receives high praise for its exceptional service and communication during furniture deliveries. Reviewers highlight the professionalism and friendliness of the delivery staff, often mentioning specific team members like Pete, Vince, Noah, and Chris, who are noted for their courteous demeanor and efficiency. Customers appreciate the clear communication, including timely updates and calls before arrival, which enhances the overall experience. Many express satisfaction with the careful assembly of sofas and the removal of packaging, contributing to a hassle-free process. However, a few reviews mention issues with the product itself, such as faulty items or assembly challenges, though these do not overshadow the overwhelmingly positive feedback about the delivery service.
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