Effy Jewelry Reviews

I've been purchasing EFFY jewelry for a number of years. Recently, I received my gemstone bracelet loose inside a plastic zip bag. I emailed EFFY New York and asked if they would send a felt pouch or if I could purchase a pouch for my bracelet. I received an email from EFFY stating that they do not sell the pouches and no, I could not receive one. Spending my money on a gemstone bracelet only to receive it inside a plastic bag was one insult, but for EFFY to respond with a closed door made me decide to stop buying from EFFY.

I found the ring in the hallway of my building in a big box. I thought I had to sign for it, which disappointed me. A 1k ring, I did not sign for, but I have it.

My almost 80 year old mother has just had a horrible experience with this company and their customer support. For this reason I am leaving this review. She just returned a piece for warranty for the second time in under two years. From now on, we will buy local and get it serviced locally. Myself after this will never purchase anything affiliated with this company.

Excellent customer service. After contacting them re issue with order they promptly said a replacement would be shipped immediately

It's a very unique design but thought it was too small for the big price!

Effy is ALWAYS on point! Yet another exquisite piece by Effy.

I recently broke a diamond bracelet I had purchased from EFFY. I reached out to them, and I was immediately assigned a customer care agent named Conquela. From the start, she was incredibly patient, knowledgeable, and efficient. She walked me through the repair and replacement process, offering several thoughtful solutions. Ultimately, I decided to replace the bracelet with a new style that better fits my lifestyle. Thanks to Conquela’s guidance, I made a decision I’m truly happy with. The new bracelet is not only beautiful but also much more suitable for my day-to-day wear. EFFY’s customer service exceeded my expectations, and because of this experience, I’ll continue to purchase my jewelry from EFFY.

The worst quality ever. Every time I buy something from these products, they break after a month of use. It is not a good experience. Every time I wanted to not send something like this, but I had enough of the very poor quality of the products. I will write a comment on the site about the quality of these products.

Conquela from the Concierge department was great to deal with. She replied to all my questions promptly! I am happy with her service !! A great asset to Effy !!

Effy is not only beautiful but supplies wonderful customer service. I recently purchased a sapphire ring and I am thrilled to bits with it.

I can honestly say that I the below is not what I had planned to write. My fiancee and I purchased a wedding ring and band on a cruise ship (no judgement please). Within weeks of her wearing it, diamonds fell out of the ring. After contacting customer support, we were told it was due to having it sized. Effy had us send it in, and they made a new ring sized to fit. Unfortunatly, again, within weeks, diamonds fell out of the ring. At this point, I was done with Effy and wanted a full refund. That's when Conquela stepped in. She understood my frustration and patiently listened to my rants and many texts over a period of a few weeks and gave me gave me numerous options. One of which was to look at the Promise by Effy line of jewelry. After some back and forth, I found a ring, but wanted to know how it would look above and beyond the pictures on the site. Conquela found the ring in house and then sent me pictures and videos of how the ring would look (using her hand as a model). I agreed to stay with Effy and purchased the new ring and band. So far, three weeks into my fiancee wearing the new ring we have lost no diamonds. While I cannot attest to the overall quality of the jewelry (and will fight like hell to get a full refund if this ring loses diamonds), Conquela's patience, responsiveness, and professionalism made all the difference in the world. I am hopeful that the new ring will last a very long time and will bring us no issues.

Thank you Conquela for your assistance and professionalism through what I consider a major purchase. Conquela’s responses to my texts were helpful and prompt. My jewelry arrived exactly when she said it should. My ruby ring is every bit as beautiful as I expected it to be and I can’t wait to wear it and show it off.

Conquela Dorell was very helpful in facilitating my exchange. The was easy and effortless. Great service.

Fantastic experience and the quality of the product is second to none! Effy is the only way to go. Conquela in the Effy Concierge Department, when beyond my expectation!! Great job - 👏

Buyer BEWARE!!! Bought a necklace (and with 2 witnesses) was guaranteed it was 14K white gold. Came home to have clasp made stronger and turns out it's STERLING SILVER!!! SO I paid way over price. Found out from another friend it happened to them also. Bought on one of the islands and not planning to return anytime soon. Spoke with NY customer service. THEY COULDN'T CARE LESS!! They said so return it at MY expense!!!

Wow, what an experience! Conquela was there for me every step of the way. She went over above beyond and then some making my wish come true. Her experience definitely shined. From the moment of creation, for my special project, to picking a fantastic amethyst stone, she worked tirelessly between me and production. I now have a very beautiful custom designed ring that will be very special to me forever. I feel like I have a true friend in Conquela.

The jewelry are exquisite, beautiful stones and handcraft, the service was impeccable. Thank you!

Conquela Dorrell was able to help me find the perfect gifts for my wife and daughter. A beautiful butterfly necklace. We discussed a future gift for my wife, Conquela followed up by using her knowledge of the collection to pick a pair of emerald and diamond earrings that matched a bracelet and ring my wife had. Great gift ideas. Thank you Conquela!

Conquela helpt me very well. Love my ring.

Not only is the jewelry beautiful but Simone Navaei was very helpful getting me the best value for the pieces I wanted and ensured I received them quickly! Now I have the necklace and matching earrings and I am thrilled, thank you.