Effy Jewelry
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Love Effy
I have contacted your customer service line various times. The first time was to order some items and I spoke with Rafael, he was knowledgeable about the items I was purchasing and assisted in finding the desired items. I also contacted Rafael so I could return one of the items and he promptly sent the return label. Rafael made me feel valued throughout our telephone conversations. He is was kind, knowledgeable and an asset to your company. (4/26/25) I also spoke with Marla, she was also helpful and friendly regarding two items I sent for repair. The only one that I have concerns is the Topaz ring as I was told that they were replacing the stone as a curtesy. I don't agree with this because if a stone falls out of one of your pieces it should be replaced as it is a manufacturer defect. Marla was outstanding and made sure they repaired the ring by adding prongs to ensure the stone will not fall out as this was not the first time this has occurred. Marla service went above and beyond, she is also an asset to your company. (