Effy Jewelry Reviews

A perfect gift for Christmas. I shop in advance and love that I have her gift. The selections that Effy have makes it easy for me to pick the right ring!

I had an issue with my ring and their customer service was amazing. They took the ring back and sent a replacement within a very reasonable period of time. I was pleased with their response and I am happy with the replacement ring.

Bought a ring off of Royal Caribbean from Effy on 7/29 by 8/17 a stone had already fallen out and I have only worn the ring 4x. I am still waiting to hear back from customer service if they will give me a full refund or replace my missing gem. Very disappointed in the craftsmanship of this ring and it was pricey. I will not be buying from Effy again due to not being able to trust if the other diamonds and gems will fall out. A disappointing purchase.

Hello! Never answer my emails for return.

Your employee, Jhene assisted me on NCL Prima last year. I bought something for my other half- I believe Yellow diamond earrings- and I was looking for a bracelet as well. Jhene offered me - since I am also crew- that she would purchase it under her name, get me some extra discount and I would pay her cash in exchange. While I am not one for doing business that way, she and I got along- at least I thought we did- so figured why not. We agreed that she will send me the appraisal under her name, as well as the COA. Jhene said EFFY takes 90 days for crewmembers to send it. That was ckealry a lie. I paid her the $4000 cash, she gave me a bracelet. And I have been asking for the appraisal and COA ever since. She has been lying to me and finding excuses. Reach out to me, I have all the emails from her as proof. It is clear, that she either sold me a lab grown diamond instead of natural, or she lied to me about the price, and that is why she refuses to send me the paperwork. Either way, it is a shameful way to conduct business, especially lying to another crewmember. I continue to work onboard, and until this is resolved I will make an extra effort to tell every guest how I was treated by an Effy employee. To be fair, I do not have a problem with EFFY- we have spent little over 10k on several pieces- I just protest as a sales man and as a fellow crewmember. Making money on another crewmember is shameful to say the least. Maybe,I'll even start posting the screenshots of her emails on social media and other websites. Let's see how far it will escalate. Shame on you, Jhene, for lying through your teeth for $4K. That is how much your soul worth? People like you,give sales people bad reputation.

I would advise you to avoid this company! Customer service is a disaster. It took me ages to get my issue sorted, which only was sorted with help from my niece which lives in USA. Don't buy anything unless you think you won't need to contact customer service! Tragic, dissatisfied, disappointing how such a company works.

Conquela Dorrell at EFFY Concierge Department is an extraordinary person with positive energy and has extraordinary customer service. She is very knowledgeable of the EFFY business and the jewelry which they have. She also has so much patience and compassion with the customers she serves. A true diamond is what Conquela has been for me from day one to present. Promptly responding to any issue or concerns that her clients may have. I feel because of her dedication to the high commitment of representing the EFFY brand, she should be the President of Customer Relations.

You can find a piece you want online and of good quality. You can also stretch out the payments using Affirm.