Calvin

Mar 21, 2025

Conquela Dorrell Effy Concierge Department A+++

I can honestly say that I the below is not what I had planned to write. My fiancee and I purchased a wedding ring and band on a cruise ship (no judgement please). Within weeks of her wearing it, diamonds fell out of the ring. After contacting customer support, we were told it was due to having it sized. Effy had us send it in, and they made a new ring sized to fit. Unfortunatly, again, within weeks, diamonds fell out of the ring. At this point, I was done with Effy and wanted a full refund. That's when Conquela stepped in. She understood my frustration and patiently listened to my rants and many texts over a period of a few weeks and gave me gave me numerous options. One of which was to look at the Promise by Effy line of jewelry. After some back and forth, I found a ring, but wanted to know how it would look above and beyond the pictures on the site. Conquela found the ring in house and then sent me pictures and videos of how the ring would look (using her hand as a model). I agreed to stay with Effy and purchased the new ring and band. So far, three weeks into my fiancee wearing the new ring we have lost no diamonds. While I cannot attest to the overall quality of the jewelry (and will fight like hell to get a full refund if this ring loses diamonds), Conquela's patience, responsiveness, and professionalism made all the difference in the world. I am hopeful that the new ring will last a very long time and will bring us no issues.