Very rude operator who asked me toβ¦
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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1,000 reviews
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
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Website
economyenergy.co.uk
All reviews
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Showing 211 - 220 of 996 reviews
AK
Use Direct Debit G'tee
Economy Energy owed me Β£400+ which it was not refunding despite numerous promises to do so. I solved the issue by ringing my bank and cancelling previous direct debit payments to Economy Energy totalling just over Β£400+. I told my bank that I had been overcharged by Economy Energy. If that option is available to you I think it is the simplest and fastest way to receive a credit from EE.
Date of experience: January 3, 2019
RA
Robson Alves
US
Over 3 months and not refund!
Over 3 months and not refund, they promised in 12 working days, a month a go.. Till when Economy energy till when i got wait? Until i forget, guess that what you guys do, and steal the people's money.
Date of experience: January 3, 2019
E
Emily
US
Awful
Switched to a new supplier 8th October, Economy Energy continued taking direct debits after the switch, and after a final bill had been produced. Messaged countless times asking for an updated final bill, one was finally uploaded however could not view it online due to an "error", spoke to a man who just kept telling me I was wrong and the original final bill DID include the 2 months of direct debits that were taken AFTER the date of the bill, and that I could view the most recent one online. 7th December I receive a letter threatening legal action against me for not paying "despite reminders" - still haven't even seen a correct bill let alone getting reminders to pay it. Made a complaint immediately which their website says they will respond to in 10 working days. 2nd January now and still waiting. Absolute joke of a company, worst I have experienced. Just greatful it is not them owing me money as I would never get it back! AVOID!!!
Date of experience: January 2, 2019
RC
Robbery
Having read all the other complaints, which is the same boat as myself, owed over Β£430, with the company direct debiting me for 3 months when I was with another company. Is this not robbery, and needs people to be arrested and brought to task. - Probably not in this country !
Date of experience: January 2, 2019
SS
Donβt waste your time talking to these Muppets
Claim all your monies back with Direct Debit Guarantee talk to your bank, Donβt waste time as this is your quickest way to claim monies back - Put a review on when you make a successful claim to help others
Date of experience: January 2, 2019
GM
I wish i had never moved
I wish i had never moved to this company , the worst ive ever experienced , when they owe you money they do not pay out , but as soon as you owe them a penny they are on you like a ton of bricks. hopefully i am now moving from them , surely i cannot get any worse than this shower of "Bleeep" s .
Date of experience: January 2, 2019
R
Robert
US
This is the first time l ever written aβ¦
This is the first time l ever written a review on any company. But my experience with Economy Energy is the worst l have ever had with an energy company. I need a meter changing the second one in to months. After them insisting that l tried three new electric keys which cost me money which l doubt l will get back? I have been told by them that l have to stay in the property this evening with no lights or heating as the engineer cannot possibly ring me 10 mins before he gets to property or anytime before hand or when he gets to property as l staying with a friend two minutes away from the property. All l can say is l would not recommend this company to anyone and as soon as l get the meter changed l will be changing company. If l could give them no stars l would as two stars is rating them far too highly! The sooner l get away from this company the better.
Date of experience: January 2, 2019
SG
Sarah GW
US
Liars, thieves and charlatans
I have now had to go through the time and effort of a small claims procedure against EE as they are complete charlatans and this seems to be the only thing left. I have sent over 20 emails - the last month most of them unanswered - and phoned several times. Luckily I am only owed Β£200 - fairly small compared to some of the customers on here. I advise everyone else to follow this procedure - relatively painless and hopefully will be successful. Although it shouldn't be necessary for you to have to do this to get back money that is owed by a supposedly reputable company - I am certain if any of their customers owed them money they would treat them dreadfully until they got it back! Shame on you EE.
Date of experience: January 2, 2019
MD
Still waiting and under alot ofβ¦
Still waiting and under alot of pressure to pay bills this month . You are a discusting company , wonder if you might be going under , why else would you not pay back money you owe . Everytime we speak to your customer srevice they promise it is being paid back within days . Months down the line and nothing shame on you
Date of experience: January 2, 2019
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