Very rude operator who asked me to…
Very rude operator who asked me to repeat what I was saying 5 times then she hung up on me
1.2
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1,000 reviews
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Review summary
Economy Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
A very strange case
A very strange case - I read that they went bankrupt in January 2019 and their clients switched to other operators. But, my friend made a switch to them in October 2021 and the gas card works normally ... What is going on ?????
Closed down by Ofgem.
Ofgem closed down Economy Energy in January 2019 following an official investigation into the supplier. In June 2018, the Economy Energy suffered backlash after customers complained about money being removed from their bank accounts without notice or explanation. The main reason for complain was that customers insisted that their accounts had been in order and that they owed no money to the supplier. This signaled the beginning of the end for the supplier. Customer complaints led to Ofgem opening a formal investigation, and at the beginning of 2019, the regulatory body banned the supplier from taking on new customers. One week later, the energy company ceased trading.
Worst company i ever used
Worst company i ever used
Company details
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Website
economyenergy.co.uk
All reviews
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Showing 221 - 230 of 996 reviews
J
Janie
US
Help! Any ideas greatly appreciated....
I moved from my address on 25 September 2018. I am owed a total of £1029.59 - Electricity £742.54, Gas £287.05. I am at a loss as what to do to get Economy Energy to refund my money. I telephone, email etc and just get the standard reply. I have this email again today:- "I do apologise for the inconvenience and understand your frustration. Unfortunately, I am unable to provide a time frame. However, once the refund has been approved and processed you will receive an email or text message to notify you. Once your refund has been processed it can take 3-5 days from that day to appear in your bank account." I then get a long standard paragraph saying that only Executive Directors can approve refunds. I am a widow and I need my money! I am very worried that Economy Energy will stop trading and I will not be repaid.
Date of experience: January 2, 2019
ZN
Zoe Nash
US
Terrible I closed my account in October…
Terrible I closed my account in October was owed over £500 which I still haven’t received, getting through on the phone is a nightmare. To top it all they’ve taken an extra 3 months direct debits which I have got back through the bank but I’m still owed over £500
Date of experience: January 2, 2019
M
Mike
US
Do not use this company!
Do not use this company!! Over 2 months after switching supplier i have yet to receive credits owed to myself.Numerous phone calls made to be continually told they have a backlog and cannot give a date when i shall receive this credit.I'm sure they would be so lenient if i were to lapse on my direct debit!!
Date of experience: January 2, 2019
N
Nicholas
US
Stay clear, still owed 391 pounds 3 months after switching suppliers.
I moved away from economy energy when they sent me a letter that my bills would be doubling in the year ahead. My switchover to my new supplier was October 2nd 2018. It is now January 2nd and I still haven’t received a refund for the 391 pounds credit they owe me. I have complained repeatedly and now started a formal complaint with the regulator. Stay clear.
Date of experience: January 2, 2019
TA
Please do not use Economy Energy for your own sake
Please do not use this company even if they seem cheaper - their customer service & billing is a joke as well as their complaint handling. I cannot stress enough how little I recommend Economy Energy. They also deleted their facebook account which to me seems a bit suss..
Date of experience: January 2, 2019
SD
Do not use Economy Energy
Do not use Economy Energy for your power.Similar to others they have held on to my credit balance of £120 for nearly 3 months .Online billing system never works! Phone calls to customer service are met with blank vague responses mostly of the “dunno , can’t say ...no idea “ type ! Asked them to formally log a complaint they don’t seem to have the wherewithall to do that either .Now taking it to the Ombudsman.Such stress and time wasting and needed the money for Christmas I am a pensioner. Stay clear of them they should not be trading in my opinion .
Date of experience: January 2, 2019
AM
As you can see from the generic…
As you can see from the generic responses to both my reviews on Economy from someone called KARA I can report that as of today's date I am still waiting for my account to be investigated! I have had zero responses to all the information I have provided. I have emailed KARA several times. DO NOT SWITCH TO ECONOMY!
Date of experience: January 2, 2019
TB
Still awaiting credit of £200 4 months after changing to a different supplier
I changed supplier back in August and was told I had to wait 6 weeks for my final account. When it did arrive I was £200 in credit which I have been chasing for ever since - 4 months later! I have given up phoning as just get put on hold transferred to another department (no one answers) or just cut off. I have put in a complaint by email and did get a response just basically fobbing me off. I am now going to Offgem to log a complaint but am beginning to think I will never see my hard earned money again.
Date of experience: January 2, 2019
J
John
US
Gross over estimation
On the 14th Dec I received an email stating my DD for my gas was increasing from £41 a month to £286. The overestimated my gas usage by over 2000 units. I was assured after my 45 min phone call it was resolved. On the 20th Dec I received another email stating my DD had changed to £286 and would be collected on the 2nd Jan. I immediately emailed billing and a short while later they stated they had adjusted the bill to reflect that I was actually in credit by £12. On the 30th Dec I logged on to check my bill and it still showed a DD of £286 coming out on the 2nd Jan. I’ve cancelled all DD to this company until the issue is resolved and will be making a complaint to the ombudsman. It appears they have removed their FB and Twitter pages so I could only leave a review here and it seems it is common practice to over estimate bills recently in an attempt to save their criminal company from collapse. Disgusting fraudulent behaviour which should be investigated at the highest levels.
Date of experience: January 2, 2019
DL
An artificially inflated ‘estimated’ meter reading resulted in my Direct Debit amount doubling. Despite admitting their mistake they proceeded to take the money from my bank account
Despite regularly checking my usage and always being up to date with my payments, on 14th December I received an email advising my Electricity DD was increasing from £38 to £75 (nearly double). I called customer service at 14:00hrs, after waiting 45mins to get through it was discovered an inflated ‘estimated’ meter reading had been entered by EE, which had triggered the DD increase. The agent advised this was happening to everyone. I provided my correct meter readings, the agent confirmed my account was on track and my DD should not be increasing. The agent advised they’d stopped the DD increase. I received another email on 19th December, again advising my electricity DD was increasing from £38 to £75. This time I emailed customer service, no response. I emailed again on 28th December, again no response. EE proceeded to take the £75 payment from my bank account. I have recalled this under the DD guarantee scheme and have had to cancel the DD to prevent the payment being taken again.
Date of experience: January 2, 2019
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