Economy Energy
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Awful
Switched to a new supplier 8th October, Economy Energy continued taking direct debits after the switch, and after a final bill had been produced. Messaged countless times asking for an updated final bill, one was finally uploaded however could not view it online due to an "error", spoke to a man who just kept telling me I was wrong and the original final bill DID include the 2 months of direct debits that were taken AFTER the date of the bill, and that I could view the most recent one online. 7th December I receive a letter threatening legal action against me for not paying "despite reminders" - still haven't even seen a correct bill let alone getting reminders to pay it. Made a complaint immediately which their website says they will respond to in 10 working days. 2nd January now and still waiting. Absolute joke of a company, worst I have experienced. Just greatful it is not them owing me money as I would never get it back! AVOID!!!