DriveTime Car Sales Reviews

Traci Houston was awesome

The good..... First I do have to say the staff is incredibly friendly . They made it a simple quick experience. No issues there The bad..... I purchased a vehicle the end of September 2024 . Mid to end January 2025 , my vehicle doesn't run . Inside of four months ownership , the battery went dead . Ok this happens the vehicle is a 2017 with the original battery . I bought a new battery paid for install , disappointing but not the end of the world . The really bad...... I was sold a vehicle with a bad alternater . Fortunately I did get the warranty , hoping it actually helps me , that remains to be seen . I did use a recommended mechanic through the insurance . Parts are ordered , waiting for them to arrive . In the meantime I'm without a vehicle and have been for days . EXTREMELY disappointing considering what I'm paying for the vehicle . I've even missed a few days of work due to not having a working vehicle . Don't call the dealership , no point . Nothing can be done on the dealership level . I was given what I can only assume is a "customer help"number that was literally no help . I was told "sir it's a used vehicle." I completely understand that but I would expect it to last more than four months . I have to add this is my second vehicle with drivetime , the first one paid off so I purchased another . With that being said I would think there would be more in place to help me , but sad to say there isn't. Vehicle doesn't run Money out of pocket Missed work I know this isn't everyone's experience , but this has been mine . Not here to bash , completely unbiased , just being 100% real . I'm disappointed. When this vehicle is paid off , I don't think there will be a third

Daniel at the Fairfield location made this the easiest car buying experience ever, there was no BS car sales schemes it was hey put this down payment on this car and drive it home. If you can't get approved anywhere else I would head right to here and end your search.

I had a appointment and asked before I drove a hour to the appointment about my paper temp license and was told I could get a vehicle. I made it to the appointment on time had truck with car trailer in case a issue and done all paperwork and last step was to test drive and thay would not let me because of the license that I was told was fine very disappointed and felt like all thay wanted was to get me in door told me I could bye car but can’t take it home

I had the pleasure of being assisted by Marissa, who was wonderful. The moment I stepped through the door, she said I will get you in something nice that you will like. She did just that. I would recommend Marissa to anyone! Way to go Marissa

The straight forward honesty from the salesperson and manager.

I had a great experience. Michael at west colonial was very helpful and had us out of there in only a couple hours. I had a lot of anxiety but once he showed me the numbers match what i expected that really put me at ease. Next thing you know I was driving home in a new car that was better than I expected to get. I appreciate you guys!

They were great and easy to work with, not pushy. Great car buying experience

Alessandro, Brad and Carlos gave us an excellent vehicle buying experience. From the time we walked in the door until the ringing of bell, we felt like a part of the DriveTime family! We loved it! Definitely recommend this location to EVERYONE! Need to secure a new vehicle, go in and ask for Alessandro! Thank you again, DriveTime, I LOVE my new Chevrolet Traverse! 🙏🏾🙌🏾♥️😊🔥

Sam was awesome and made it a swift and painless process.

We had a great experience- super friendly and patient - even insisted on another car like the one we wanted since they noticed a scratch . It’s prolly one of the best car buying experiences I have ever had

My DriveTime Car Representative Alvaro was amazing! He was patient and professional and I was beyond pleased with the experience.

I really enjoyed the young lady who help me purchase my new vehicle but all the things she told me where on the vehicle it’s not just like the heated seats not true but all the other stuff is in place so that good I really wanted the heater seat I already have the vehicle now but I’m good

I had w wonderful experience with Antonio McKoy in Springfield Mo he explained everything in detail. He was not pushy, he went over how it works what I needed to do what he was doing it was very refreshing. I drove the car I was interested in and feel in love. I’m super happy with my choice and it’s all because of Antonio. I have already given his number to friends and

We bought a 2017 Hyundai Santa Fe SUV on August 16, 2024. On August 17, 2024, the engine light came on and we took the SUV to the Hyundai dealership here in San Antonio Texas and was told the car's engine and gears were shot, also it has an oil consumption problem. We bought this SUV from Eric the salesman who pressured us to buy the Silver rock warranty, an additional $7000.00 on top of the $17,000 price. We were told it would cover all these issues so we thought we will be ok. WRONG! We contacted SilverRock and they refused to fix it. If we pay every single payment of $282.80 for 157 payments we will have paid $45,000 dollars for a SUV that is basically worthless. We called the dealership and spoke with Eric and the manager and they too refused to do anything. We have since spoken to others who have had similar issues and SilverRock would do nothing. Save your money, go elsewhere.

Miranda was absolutely amazing. Steven was great as well.

So patient with us and very pleasant

Vince the sales person and Michael the store manager are wonderful people! The other two associates, I never learned their names, were both equally wonderful! The receptionist greeted me and told me about the refreshments they offered while I waited. The area was clean and warm and the music selection was excellent! I am very pleased with Drivetime and if the caliber of people at the Maplewood office in Minnesota is any indication of the quality of people Drivetime recruits then I say kudos to them! Thank you to Michael and Vince for making a stressful time very relaxing and enjoyable! Thank you again!

Krystal made the process of buying a car so simple! Would definitely recommend anyone to her and the drive time team!