DriveTime Car Sales
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The good........The bad........The really bad
The good..... First I do have to say the staff is incredibly friendly . They made it a simple quick experience. No issues there The bad..... I purchased a vehicle the end of September 2024 . Mid to end January 2025 , my vehicle doesn't run . Inside of four months ownership , the battery went dead . Ok this happens the vehicle is a 2017 with the original battery . I bought a new battery paid for install , disappointing but not the end of the world . The really bad...... I was sold a vehicle with a bad alternater . Fortunately I did get the warranty , hoping it actually helps me , that remains to be seen . I did use a recommended mechanic through the insurance . Parts are ordered , waiting for them to arrive . In the meantime I'm without a vehicle and have been for days . EXTREMELY disappointing considering what I'm paying for the vehicle . I've even missed a few days of work due to not having a working vehicle . Don't call the dealership , no point . Nothing can be done on the dealership level . I was given what I can only assume is a "customer help"number that was literally no help . I was told "sir it's a used vehicle." I completely understand that but I would expect it to last more than four months . I have to add this is my second vehicle with drivetime , the first one paid off so I purchased another . With that being said I would think there would be more in place to help me , but sad to say there isn't. Vehicle doesn't run Money out of pocket Missed work I know this isn't everyone's experience , but this has been mine . Not here to bash , completely unbiased , just being 100% real . I'm disappointed. When this vehicle is paid off , I don't think there will be a third