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Doctor Alexa Reviews

4.492700729927007 out of 5 stars
4.492700729927007 out of 5 stars
4.5
|Great|548 reviews

Last reviewed 12 months ago

TrustScore

4.5
4.492700729927007 out of 5 stars
Great
5 out of 5 stars
464
4 out of 5 stars
16
3 out of 5 stars
3
2 out of 5 stars
4
1 out of 5 stars
61
548 reviews in total

Review summary

Doctor Alexa receives high praise for its convenience and efficiency, with many customers highlighting the ease of use and quick turnaround for prescriptions. Reviewers frequently mention that the service is fast, with some receiving their medications within an hour of signing up. The platform is described as user-friendly, making it a popular choice for those seeking immediate medical assistance without the hassle of traditional clinics. However, there are notable complaints regarding service issues, with some customers experiencing delays in prescription fulfillment and difficulties in communication. A few users express frustration over being charged for consultations without receiving adequate care. Overall, while many appreciate the quick and accessible service, concerns about reliability and customer support persist.

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Based on reviews, created with AI

See what reviewers are saying

Larry Foster
Larry FosterFeatured

Over a year ago

1 out of 5 stars

I was charged for a consultation I did…

I was charged for a consultation I did last night and nothing has happened. My needs are critical and I cannot get through on the phone and Chat won't work guess your care has taken a nose dive since... See more

Marcello Kendall
Marcello KendallFeatured

Over a year ago

5 out of 5 stars

Called 7:45 in the morning by 8:23 am…

Called 7:45 in the morning by 8:23 am got notification my meds were sent to pharmacy. I was at work so it was so convenient and fast. Will call again if needed

Jade Veith
Jade VeithFeatured

Over a year ago

4 out of 5 stars

I have a sinus infection

I have a sinus infection, was extremely tired and didn’t feel like sitting at urgent care for hours, so I tried this service. It did take 5 hours of waiting, however they did send an antibiotic to my... See more

kaitlyn mocko
kaitlyn mockoFeatured

Over a year ago

2 out of 5 stars

Wouldn’t recommend, disorganized

Response time compared to other sites was a lot quicker in my opinion, but the email from the doctor I received said Sorry we don’t prescribe any type of weight loss medication. And to contact my doct... See more

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Sander J
Sander J
1 reviews•New Reviewer
over 4 years ago
1 out of 5 stars

Quitting Smoking? Look somewhere else to save $.

Heads up to anyone considering using doctoralexa.com to obtain a Chantix prescription to stop smoking. From what I understand the usual course of treatment with Chantix is 90 days (which is the initial 30 day starter pack plus two 30 day continuation packs). When I tried using doctoralexa.com I was informed by them that I wouldn’t be getting a prescription for the full 90 days, but only the initial starter pack. If I wanted prescriptions for the two 30 day continuations (which are required for the full course of treatment) it would be another $35 each. So instead of $40 for the prescription the total would be $110. I opted not to move forward with them and requested a refund. I’m not sure if they have a general “no refill” policy but this was my (negative) experience with the company. FYI - If you look around you will find that doctoralexa.com’s online competitors will only charge the initial one time fee which includes the starter pack plus refills, which would be a savings of $70+. I haven’t gotten my refund yet but will update my review if/when I do.

Helpful?
Stephanie Becerra
Stephanie Becerra
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Definitely worth it

Definitely worth it ! Went over everything with me , super nice 😊

Helpful?
Calvin Motes
Calvin Motes
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

sent info got script in a few mins

sent info got script in a few mins

Helpful?
Jodee Lee
Jodee Lee
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Fast and Efficient

I have only used this site once but I was very impressed. I first contacted the CHAT section to ask if I was able to get antibiotics for my sore tooth and they said that yes I can ask for antibiotics. So I went in and followed what I had to do and within no time at all, my request was accepted and the prescription was sent in to where I usually get them from. I was extremely grateful because I got to take my antibiotics and ease the suffering and pain I was going through. Awesome site and I will definitely use it again. Many thanks

Helpful?
Dorothy Zabriskie
Dorothy Zabriskie
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

I had a abcess tooth and was in a lot…

I had a abcess tooth and was in a lot of pain. I was prescribed antibiotics, mouthwash, and prescription strength Tylenol for treatment. Thank you so very much for the quick response on my prescriptions. It has helped tremendously until I can get in to see a dentist. I would recommend their service.

Helpful?
Cooking ASMR
Cooking ASMR
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Satisfaction Guaranteed

DR. Alexa was a wonderfully easy, simple and fast experience. I've used them many times and always enjoy my experience, zero complaints. A++

Helpful?
Kim Smith
Kim Smith
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

My experience was excellent because of…

My experience was excellent because of great customer service, compassion of me as an individual, and the speed of the medical advice.

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LISA CULBERTSON
LISA CULBERTSON
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

I suffer from constant tooth pain…

I suffer from constant tooth pain almost everyday. When I did not have dental insurance my teeth became worst. I learned of Dr. Alexa and I was able to get pain medicine and antibiotics at 3 am! Definitely would recommend to friends and colleagues!

Helpful?
Carlotta
Carlotta
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Logged in

Logged in, put my symptoms in and was contacted within 30-45 mins, got a prescription sent to my pharmacy not long after that. Loved the ease of it all

Helpful?
Shamekia Berry
Shamekia Berry
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

-SBerry

Dr. Alexa has a group of kind health professionals that will be patient with you and help you get the medication you need promptly and efficiently during an emergency. I was in extreme pain suffering from a dental infection and I had no one else to turn to. The waiting list at the dental clinic was very long and there are no walk in dental clinics anywhere. Dr. Alexa was there.

Helpful?
Sharon Underwood
Sharon Underwood
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Very Convenient when I can’t get in to…

Very Convenient when I can’t get in to see my doctor especially with Covid going around. I love if

Helpful?
Gina C
Gina C
1 reviews•New Reviewer
over 4 years ago
3 out of 5 stars

Quick prescriptions but beware allergies

I was able to get a prescription for antibiotics for a tooth abscess while i was waiting on a full dentist appointment.Unfortunately I realized I was allergic to it. However, the on call help was able to get help me very quickly and called right back. My second issue was something similar, but what I found is that they tried to prescribe me the same antiobiotic I said I was allergic to previously. They seem to have very little "choice" in what to prescribe, so if you cant have something, it could be an issue. I would recommend Dr Alexa when you need something temporary, are unable to get to urgent care, etc.. but overall this does not replace a real dr visit. (I know they say that on the site, but I think its worth repeating)

Helpful?
Berry Rye
Berry Rye
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Awesome Service ❤️👍

Awesome Service ❤️👍

Helpful?
Brittny Keahnnah
Brittny Keahnnah
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

THE BEST OF THE BESTEST!!

I've never been so pleased with an online service in my life. Everything is so brief yet efficient. Your physician calls and explains anything and everything and asks if you have any further questions. Within minutes your prescription is ready. I love this service!!! If I "had" to complain about anything it'd be... "WHY WEREN'T YOU GUYS AVAILABLE SOONER IN THE WORLD?" **SMILES** Thank you all who have made this site possible.

Helpful?
Socialdis
Socialdis
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Easy to use, prompt

Easy to use. Had a toothache and used for first time. Quick and easy, no complaints.

Helpful?
Matthew Greene
Matthew Greene
1 reviews•New Reviewer
over 4 years ago
1 out of 5 stars

They get more things wrong than right

They get more things wrong than right. They'll not have an attending physician sign the rx, just the regular nurse. Naturally it gets rejected. They'll not send both requested refills, just one. They won't put multiple refills on the order even if you agreed to pay more. Avoid at all costs. Too much of a headache.

Helpful?
Mini sushi pie
Mini sushi pie
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Super fast !

So glad I gave them a try, I sent in all my info and within the hour they had sent it to my pharmacy. The medicine is very affordable. If I had gone to urgent care it would have cost a few hundred dollars just to get a script and to be seen until my dentist can see me. Will be recommending this site to others!

Helpful?
Edward S.
Edward S.
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

It worked!

I was a little wary after some of the negative reviews, but decided to give it a try, and this worked perfectly for me. I was having strep symptoms (soreness swallowing, etc) after being around a friend earlier this week who was just diagnosed with strep. Within a couple of hours of submitting all my info, I had a prescription in hand. Thanks!

Helpful?
Craig Johnson
Craig Johnson
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Use when you need prescription fast

I had a terrible strep throat. The type with pain when swallowing. Submitted consult form, spoke to Dr and got prescription sent to my pharmacy in 30 mins. Will use again

Helpful?
Keith James
Keith James
1 reviews•New Reviewer
over 4 years ago
5 out of 5 stars

Totally legit

Totally legit. Did a quick overview of symptoms, gave local pharmacy info and other necessary info, shortly thereafter was sent an email with a prescription, called the pharmacy about an hour after that and it was ready for pick up. The bad reviews on here are BS, they probably did it wrong, it’s simple, I guess just make sure everything is entered correctly. Highly recommend. I’m feeling better already!

Helpful?
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About Doctor Alexa

Doctor Alexa is a telehealth service provider that offers affordable online consultations for various medical issues. Through their platform, patients can receive personalized care from licensed healthcare professionals without the need for an in-person visit. Consultations start at just $29, allowing users to discuss their health concerns, medical history, and symptoms conveniently from home. The company caters to a wide range of customers seeking quick and reliable medical advice, including those needing prescriptions, medication refills, and lab test scheduling. With a focus on confidentiality and accessibility, Doctor Alexa aims to redefine telemedicine by providing timely treatment plans and prescriptions sent directly to local pharmacies. This service is particularly beneficial for individuals who require immediate assistance for routine health concerns.

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