DLG LEGAL SERVICES LIMITED

Very easy to talk too and made to feel reassured that all the help would be given where needed.

Since my case was taken over by Ruchi Fowle things seemed to move on a lot faster than before. Ruchi kept me up to date with how things were going, she was very happy to speak to me and always answered my emails promptly. The process seemed to take a long time, but I guess that's how things work. I was pleased with the outcome and thankful that I had Ruchi to guide me through it.

Nathan was very professional and excellent he explained everything in detail. He was well spoken and explained everything nice and simple. He made the whole experience very pleasant

I could understand what Nana was saying, and she was very patient

Scott was really helpful, knowledgeable - including in our side conversations about Leeds United in the 1970's :) - and was prepared to listen and take time to explain everything clearly. It was all much appreciated.

Had a golfing accident 16 months ago and didn't start a claim straight away but when I did I started with Stacey before she moved on and then the case handler was Aggie , both of these were very helpful, kept me up to date with all aspects of the claim on a regular basis and now settled on a better than expected payment. Thankyou both for your professional mannerisms at all times .would certainly use again.

The case was professionally dealt with and the outcome was what I wanted. Thank you

wait for excuses, its funny that they now have four stars reviews, when two yrs ago they only had one star,,just rung again now the portals have gone down, will ring me back in 48 hrs,,hey ho,,

I spoke to Nathan today about my insurance claim , and he was clear, articulate , helpful , friendly and extremely patient. Nathan was thorough in his explanation of the claims process and had great customer rapport . Thank you Nathan , and DLG Legal !

RTA happened in May 2023 and still waiting for closure. We're in April 2024. Speak with the case handler 1 x a month if lucky and when we do, it's in a rush, loads of gaslighting: se never explains things clearly or patiently, always in a rush, and shuts me down. I suspect this company is only taking money from car insurances while stringing clts along. Complaint with the Ombudsman submitted today. That's what we should all do.

I was asked to phone a member of staff urgently about a court case involving a claim from last year. The date if the claim was wrong. I rang the direct dial number provided seven times in the day. I spoke to two other people who were pleasant but unable to help directly. One said he would ask her to ring me. The other said the same and would also contact her line manager. Sttill no phone call what an awful company. What is the line manager doing? Lazy or incompetent?

Siobhan Robson, of DLG Legal, dealt with my claim and she was amazing. She kept me up to date with any updates. Thank you so much.

Nathan was so helpful and showed so much empathy. He made such a dreadful experience that’s been traumatic so that bit more bearable. We didn’t feel rushed at all and he was very clear with the questions. So glad it was Nathan who contacted us he deserves recognition within this company. Thank you

DLG Legal services have been absolutely fantastic in the work they carry out. The team, especially Mariam was very professional but also very caring. Always keeping me in the loop and when we had our own extenuating circumstances she was able to work the case around it. Would highly recommend mariam and her team.

DLG's Legal Representative, Blessing Zimani was very clear, polite and articulate in her dealings with me in connection with my recent motoring incident. I would certainly recommend DLG Legal Services for anyone wishing to pursue a 3rd party claim.

I liaised with Emran. He was very attentive and gave me frequent updates. He took initiative in my case. Before this it had taken a prolonged time to make any headway in my case.

Bernard was so helpful and professional. I would honestly recommend him to anyone. Thank you Bernard for everything.

DLG as an organisation is very informative and helpful. However, it is the Claim Handler of my claim which has resulted in this rating. She is very knowledgeable on all levels, has a very professional but also approachable manner, and always shows patience and kindness. I very much hope I get to stay as her client alone for the rest of my claim.

I am pulling my hair out. I have been dealing with samantha tyrell, I have asked her to contact the garage and my insurers to simply get from her the information on how long the garage had my car in for repairs, instead of acting on instructions she keeps requesting for me to ascertain this information, although I have provided her with authorisation.

its now coming upto 4 years since my accident, and DLG still haven't gone to the third party to negotiate, my 6th claims handler was ok, i finally got a timeframe for resolution, what happens? she leaves i now have a new person and the claim has been pushed onto a 'multi track' team, everything seems to have been an effort. vague responses, claims paperwork hasn't been completed/ received. first medic said i needed to see another doctor, that took another year, he said i need to see another specialist, that took 13 months, he recommended the treatment, that took another 10 months to arrange.. i was told the final valualtion calc was ready to go once the final bill was received this was 6 months ago. bill received start Jan, no progress since.. I'M REALLY FED UP.. avoid