DLG LEGAL SERVICES LIMITED

Readily available when needed. Friendly advisors who were able to explain everything with ease. Really happy with the service I have received.

We were made to feel at ease right from the start. Nana was extremely professional and caring.

The telephone conversation that took place was not rushed, questions were very clear and appropriate. I felt at ease the whole time. I do not feel that the process could be improved it was at its best.

Over the last 3 years we have been taking care of by Ali Emran . From the very first day Ali has been courteous , kind and very patient . We are a retired couple having never had to need the services of a legal team before . Ali explained everything in detail and gave us time to think things over and then letting us contact him whenever we were unsure or worried . We couldn’t have been better looked after . Thank you Ali we have so appreciated your help in this matter .

My claim went on and on for 10 months. Initially I took it slow but once I felt it is taking too long I kept chasing DLG legal and due to the nature of the claim, once the team lead at DLG legal services started looking into this she handled this so professionally and as quickly as it could have finished. The outcome is a very happy one too for me. The calm and supporting nature of the team is very appreciative. I would definitely recommend DLG Legal Services. Thank you so much DLG legal team for helping me out and for maintaining professionalism by being calm all through out.

I felt very well supported by the legal representative called Mr Emran Ali. He guided me all the way through my case with honest and realistic goals to help me under stand how to make the decision around my case His approach to me showed appathy but at times firmness to guide me in the situation I was in I hope i don't have to have legal representation but If I did then I would hope either Mr Emran Ali would represent me in which ever company he works for or someone of his nature and expertise I think I would find it difficult to find legal representatition that could do his job like Mr Emran Ali unless he had trained someone to work to his standards

Discussing company can't speak English Communication is awful wouldn't recommend at all

Shockingly poor service. Four years to resolve a no-fault claim. Beneficiary died before resolution. South Africa based administration with poor communication ability didn’t help. Avoid if possible.

Phones on time, didn’t take long time

Jo (Leeds) has been very helpful, understanding and has helped get things moving with my claim. Unfortunately I cannot say the same for some of the other staff at DLG Legal who were very dismissive of my issues and did not help at all. I wish that all the staff acted like Jo has with me. She always acted on her promises, returning my phone calls etc as requested, has been proactive in dealing with things and has been a pleasure to talk to. Thanks Jo!

Maryam Farhan-Quddusi I was lucky to have Maryam Farhan-Quddusi represent me from DLG Legal Services, I want to thank you for all the help and understanding you have given to me and a lot of patients. You helped me understand the legal interpretation so I could understand the in a more basic language. we did all the correspondents over the phone, you were up beat and have a kind happy voice, which made the experience more pleasurable, even though i have really bad days this helped me though, this is why i give you a 5 star's I say this with great thanks, if i ever need help again i will want you to represent me.

Very friendly, but professional, made me feel comfortable and answered the questions I had. Very helpful

Nana was very helpful and specific to the detail in regard to my recent events with the accident. She also always reminded me of the process and broke it down in layman’s well.

DLG Legal Services, a mixed bag! Their initial triage was good but my first two case handlers were not, I complained about one and the other left; then I struck gold with Maryam Farhan-Qudussi who led me through the legal processes to a satisfactory conclusion.

Literally seemed to be committing fraud in conjunction with Privilege insurance. They lied to me and refused to answer basic questions regarding my case. They kept blaming insurers for telling them not to look into basic matters which were included in my claim. They refused to clarify anything or even communicate with the insurer on any points raised. How the SRA allows these sheisters to operate is beyond me.

The lady I spoke to was very informative , friendly and understanding .

Able to hear clearly and understand the interviewer. I appreciated being heard. She was friendly and understanding.

great experience

DLG legal services where most helpful with me and explained everything to me over the phone Great communication and sent me all the emails and links that I need thanks

I can’t believe the bad comments and poor experiences about DLG-I must have been blessed with my appointment of Nick Moore as my representative from the above company! My accident during SEPTEMBER 2020 was a slow and a painful resolution but Nick took it in his stride to get through! He’s ALWAYS kept in contact,through email and telephone calls-and his professionalism,empathy and caring nature was second to none! We EVENTUALLY solved the case LAST month-he’s a credit to his profession,his company and himself as a human being-keep up the great Nick-take care Noel John