DLG LEGAL SERVICES LIMITED

Clear, efficient and friendly.

My first experience was bad, I was passed from this person to that person. Then that person left the company. It has taken nearly 4 years to get resolved. Then my case was passed to Maryam who was brilliant she kept me informed on every progress made. She went above and beyond by calling me to make sure I understand what I needed to do. If Maryam handled my case at the start I’m sure it wouldn’t have taken this long. I give Maryam 5 stars. Thanks you so much.

The initial representative who rang me, at the agreed time was very helpful and considerate during our conversation.

Managed to claim our uncovered losses = happy Thank you

After being sent to these guys via Direct Line its been nothing but dreadful service. I got a solictors letter 19th December about an accident my son had back in 2019 but Direct Line failed to sort it, so faced a court case in January. I called every day over xmas to get this assigned to a case handler given the court date was early Jan. FINALLY got assigned and took another 2 days of calling to speak to the person. She said she hadn't done anything even thought the time window was tight because she had 'too much work' but will look now. I asked to be kept informed of every step given farce so far with Direct Line over 4 years... guess what nothing! She finally spoke to my son ( cos he told me) and had all the required info to stop the court case.. GUESS WHAT... I got a Court Judgement letter saying because no body responded the judgement goes against us and not only do we owe £9.4k he also gets a judgement against his name!!! Been trying to call and speak to the handler now for 2 days.. yep.. no answer i no clue as to what is going on!! Seriously awful service that has impacted my sons life over something that was not his fault. I can't wait to see what DLG say to get out of this one.. clearly they missed the court deadline.

Polite, helpful, informative, professional

I spoke to Jo she was professional, empathetic, made me feel at ease and made the process stress free. Thank you Jo.

Jo Booth made what has been a very stressful situation with my injury claim from my no fault car accident very simple and clear. I felt comfortable and looked after as she explained to me exactly how the process works on a legal level.

Very impressed with service from Kevon, spoke clearly and made me feel at ease.

I spoke to Lisa today, she was really helpful and patient and went the extra mile to help us. It was nice to speak to someone who seemed to genuinely care about getting it right.

Gulfraz was really helpful, he explained everything clearly and made me feel at ease. His customer service was second to none. I was completely impressed with their professionalism and customer service

Very informative

Very friendly and polite and gave good advice and understood the information that was given to me

Unfortunately, I closed my application down before I e-signed at the bottom. James picked this up. I missed his call but when I rang back Lisa was fully on board with my case; swiftly booked me in for a further telephone call to commence a new application. Minutes later she was back on the phone with a solution to resurrect my original application and save an hour of my time. The customer service that I received yesterday really couldn't have been any better. Thank you.

Maryam handled my case extremely well and efficiently! She went above and beyond for me which helped me get a positive result I would recommend Maryam to others

Very polite and professional and helpfull

Lisa was very helpful in assisting with the claim and was very informative about the process

Gulfraz Akhtar was very helpul and made me feel comfortable during our dialogue. He was friendly, coherent and professional.

I was having problems with a Questionnaire, had tried to contact our representative who was dealing with our case on a couple of occasions but without success. On the second time I got in touch with a lady called Joanne Booth, what a STAR!! she was so very very helpful. Patient, supportive and nothing was too much trouble, we need more people like her in this world!!

I needed help & an update with my ongoing claim. I requested a callback from this company. The member of staff who called me was named Nithya. Firstly she was very approachable, friendly, extremely professional in handling the call & enquiry. She listened very patiently, was very knowledgeable & explained things so well that I could understand the legal jargon involved with my enquiry. Up to now I have always been very anxious in dealing with my enquiries with the different levels of service I have received & queuing & waiting times, but on this occasion Nithya has changed the way I feel & I am more confident to be able to call them to be able to continue with my ongoing claim. There are not many people these days that offer the world class level of service that I received from Nithya, She is a huge asset to the company & should be praised & recognised for her contribution as an employee & from the receiving end by the customer.