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Good quality dog bed

Worth every penny.

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0/5 CUSTOMER SERVICE. AVOID AVOID AVOID!!

I would give 0/5 for DJI’s customer service. I’m deeply disappointed with this brand. I believed they could compete with established camera brands in the industry, but that’s clearly not the case. Everyone should be cautious when dealing with DJI OSMO POCKET 3. This is our second purchase with warehouse malfunction issues. The first purchase we were able to return it. Here’s what happened in my 2nd purchase: "I activated my DJI on May 6th but didn’t use it until May 13th while preparing for a trip. The gimbal got stuck and wouldn’t move, even after multiple attempts. This issue occurred within the first week of activation (SHORTEN AS NOT ENOUGH CHARACTERS) Being cautious, we decided not to take the DJI on our trip. Instead, we filed a case and planned to send the device back to DJI upon returning home. On May 22nd, we called DJI to confirm that we would receive a replacement rather than a repair. Since the product was ONLY 8 DAYS OLD WHEN WE ENCOUNTERED MANUFACTURER ISSUE, A REPAIR WAS NOT A REASONABLE SOLUTION. On DJI’s website support main page, we were presented with four options: GEO Zone Map, Request Repair Service Online, DJI Care Service, and My Service Portal. We selected option 2, assuming it covered both repair and replacement requests. During our call, we explicitly mentioned wanting a replacement and were assured that would be the outcome. However, we received an email today stating that only the gimbal part would be repaired. This is unacceptable, especially given we paid £619 Creator Combo + £50 Care Plan and had not even used the product at all. The MOST DISAPPOINTING ASPECT of this experience has been DJI’s CUSTOMER SERVICE. The representative we spoke with showed no empathy and was extremely condescending, dismissing our concerns entirely. When we explained our case and provided evidence, the representative blamed us for choosing “repair” instead of “replacement.” While we acknowledged the error, we also explained that navigating the website isn’t intuitive, and as customers, we wouldn’t know to scroll down to find the replacement option as the support main page only listed 4 categories above. Despite our explanation, the representative continued speaking over me and insisted the process was already underway, leaving no room for a solution. If customers are eligible for a replacement, shouldn’t the brand proactively suggest it? This is especially frustrating since we explicitly stated our preference during the initial call. When I asked to speak with a manager, I was told the manager wasn’t available. Instead, I was advised to contact the warehouse directly. This was both confusing and unacceptable—why should I, the customer, deal with their warehouse operations? Isn’t that the responsibility of the brand representative? This experience has been frustrating. For a brand aiming to compete with industry giants like Fujifilm, Canon, and Leica, such poor customer service is unacceptable. Imagine purchasing an iPhone or a Insta360 or even Canon Powershot V10, encountering a fault within a week, and being told the issue would be repaired instead of replaced. THAT WOULD NEVER HAPPENED AT ALL! We requested a call with the manager and are hopeful that they will resolve this issue for us ASAP!! 12 Jun: We have passed our case details to Dji representatives through trustpilot after 3 hours of posting this review. However, the UK Customer Service Manager did not do a call back as promised. 15Jun: On June 13, we called an agent again about our case. During the call, the agent informed us that the manager was unavailable but reassured us that the case had been updated to replace the entire Creator Combo package—not just the DJI Osmo Pocket 3. However, when we received the replacement package, we were shocked at how it was handled. The package was scattered and messily organized: - While we did receive a brand-new box of sealed Osmo Pocket 3, however, inside the pouch (not in the creator combo box), it includes the power bank charger and mic were not covered with protective plastic. Instead, the sealed plastic was crumpled under the power bank, leaving it unprofessionally no wrapped and giving the impression it was used. - The rest of the accessories were placed loosely inside a plastic bag. - Most concerning, DJI hardcase was not placed in its original packaging/pouch but was shoved into a corner alongside bubblewrap, rather than properly stored/presented as expected from a replacement package. We returned in pristine condition-sealed & organised exactly how we received it originally. To receive the replacement in a careless manner feels disrespectful & unprofessional. Please resolve this ASAP! 20Jun We returned it to DJI & replied to DJI email yesterday. Waiting for another replacement.