Came on time very friendly service
Came on time very friendly service
K
Kevin
4Reviews
4.0
Reviews by Kevin
Heizel was very helpful
Very reliable and efficient service as…
Terrible customer support
In April 2025, I lost my DJI Mini 3 while flying in a high-altitude area. The loss wasn’t my fault—the controller and drone suddenly disconnected without warning. Despite the lack of flight data, DJI concluded that I was at fault. Under the one-year warranty, I should have been eligible for a free replacement. However, DJI unilaterally made the decision without any transparency, effectively acting as both judge and party. In the end, I was required to use the DJI Care Refresh service and pay $169 USD to receive a replacement DJI Mini 3. Truly disappointing.
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