Over a year ago
I've had great experiences booking thru DLC online and it's always wonderful to speak to a LIVE person to get questions answered. Our co-travelers have now switched to DLC because of our ease at booki... See more
I have booked all my future cruises with cruise direct for the past 3 years with Leslie Meyer. She always gets me the best deals n she is available to help me. Thank you cruise direct for yur great service.
The customer service team member was ever helpful and friendly.
All my questions were addressed and taken care of. Jeanne took the time to find me the cabin I was looking for. I appreciate her help.
Knowledgeable Professional Attentive Staff
Great talking Kim from your website very helpful
I have always had excellent service
Love your website. It’s easy to navigate to find needed information and take needed action. Love the perks that you offer.
Doreen makes the booking experience a breeze! She answers questions and explains everything. Direct Line is the only cruise agency I will use!
Cheeoh was very professional, so easy to deal with and very helpful
It was a pleasure to work with Leslie Meyers she was great easy patient and knew exactly what I was looking for
Great deal, great value. And agent came thru with their promo per ad.
Your reservation portal is very confusing, why booking number and confirmation number are same but different names? Again your picture taking doesn’t work and you can’t complete registration, one should be allowed to register without the picture.
Always courteous and respectful of clients and that is why we return to Direct line.
best price and service
Always there when needed. I needed to call several times. All have been helpful. Very polite, whenever we need to call.
We always book through Direct Line because they have the best deals and the best customer service. They will guide us through every step of the process including picking the best ship and the best available cabin.
My experience was very good
Maggie was very helpful
Deborah made the booking very easy. She went the extra mile contacting the cruise line to merge two customer accounts. I recommend using Direct Line Cruises for your next trip
Very professional. Made everything easy to navigate.
Based on analysis of 8 reviews rated 1-2 stars for Direct Line Cruises
“Can’t believe this is actually happening Would expect a company like yours to put their staff through rigorous train...”
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Direct Line Cruises is a reputable cruise agency that specializes in providing a seamless booking experience for travelers seeking various cruise options. The company offers a user-friendly Smart Cruise Finder, allowing customers to easily search for and compare different cruise itineraries, destinations, and cruise lines. With a focus on customer support, Direct Line Cruises is dedicated to helping clients plan their vacations by providing expert advice and assistance throughout the booking process. Targeting a diverse range of travelers, from first-time cruisers to seasoned vacationers, the company features a variety of cruise options including popular destinations like Alaska, Bermuda, the Caribbean, and Europe. Direct Line Cruises also promotes special offers, such as discounted fares and onboard credits, to enhance the value of each booking. By combining extensive destination knowledge with personalized service, Direct Line Cruises aims to cater to the needs of cruise enthusiasts looking for reliable and trustworthy travel solutions.
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Reviewers consistently report positive experiences with Direct Line Cruises. Customers often highlight great, cruise, service, helpful. A minority mention drawbacks around call, booking, hold, called. Overall sentiment is strongly positive with an average rating of 4.9 stars across 500 reviews.
