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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
Kia EV , less than 18 months old, just died , called Kia assist, took 20 hours to get a technician to look at it, diagnosed the 12v battery used to control all the electrics was dead, it showed 3v rather than 12+v, checked the alternator and confirmed charging , so recommended I get the car to a dealer as under warranty. He also said that it could cut out again anytime not whilst driving though. Nearest dealer takes a week to be able to look at it, and then needs the car for 24 hours to diagnose what we know already, so I have to get a taxi back 30 miles and then back again the following day , for a 12v battery that could be switched in 20 mins, maybe 2 hours if they want to be able to charge Kia UK for the work. Crazy and not customer focused. I don’t even want a courtesy car, I just want them to replace a battery , a 50 pound part under warranty whilst I wait , Kwikfit seem to be able to do it far quicker and smoother than Kia, just be v cautious about the whole KIA network , as it is not set up to be customer focused, it is process run with the process output having saving money as the main deliverable no balance with customer focus whatsoever ever. When company demonstrate this lack of customer focus, beware , it will always lead to them saving money, and not to a great customer experience. It is a shame as you can deliver both, most successful companies do , and please no replies from Kia about dealers setting their own agenda, i bought a Kia I expect a seamless customer experience , not a disjointed archaic franchised model that leaves me without a reliable EV. PS , 20 hours for a breakdown assist is not world class either, and please Kia please do not blame the sub contractor, you appointed them and you must have service level agreeements in place, maybe you get a discount, but again as the CUSTOMER I get the frustration of no car
Took my sportage in to replace the roof rails, they cracked the windscreen (stories change about what happened) so 1 day turned into 4. Told it would be valeted - not touched i tried to be as helpful as possible but on pick up the bodywork had been damaged, the driver seat control cap knocked off and vanished i was accussed of lies, very stressed and upset and then told if i dont like the customer service go elsewhere. Still not resolved and told the only guy who can sort it is off and no idea wjen he will be back.
Popped in on the off chance on test driving a car knowing that a lot of car dealers need to book in advance spoke to a guy called Carl at the Canterbury Kia dealers and he was brilliant very helpful went through everything step by step and made time for us.
Walked out with buying a new Kia
Keep up the good work
This relates to Kia Milton Keynes (Delgarth Moror Group).
Circumstances behind this review.
On Monday 26/7/21 broke down on the M25 and had to get low loaded out of hours to this garage which was where I brought the car and was a Mitsubishi dealership. The automated telephone answering service said press 1 for Kia and 2 for Mitsubishi (or such like) so assumed as I had not heard otherwise still was a Mitsubishi garage.
Anyway picked up the ‘fixed’ car today 30/7/21 and proceeded to break down again with the same problem about 3 miles from the garage. The RAC mechanic arrived to find a loose hose and fitted a jubilee clip to fix the issue. How petty for this dealership for the price of a jubilee clip. Smacks of being upset to loose the Mitsubishi franchise somewhat I feel.
Crap service by kia because i have 6 years old car and still have a 7 year waranty but at any isue what i need to change by warranty then servise lads say me him don't change by warranty att all.
I picked my Kia Xceed3 up this is the second car as i rejected one with damage. the car seems to be fine gear ratio is very low and first gear is a bit of a waste of time, the only thing is the infotainment system the manual does not cover the one in the car,
the touch screen although it is 10.25 long it is very slim as if it has been stretched. making the map hard to read as it is to compact as if it is squoze in if you zoom it you then cannot see the map at all. so i have had the car for just under a week and well i tried finding a update liknk to update the infotainment system and maps there isnt one in the uk, yet in USA Canada , Brazil there is why not here when you say there is 7 years updates free of charge.
the other thing is the very poor customer service.
after contacting the dealer sales man and manager, and customer service still no manual for the infotainment system.
Very poor
I would give 0 stars if I could . Please beware there’s no cooling off period . My father put a deposit down of a thousand pounds deposit on a car he hadn’t even test driven ,as he needs automatic due to having a problems with a previously broken ankle that healed badly .next day he phone to say he changed his mind as he thought he had 14 days cooling off , but now not only has he lost his deposit they are threatening to take him to court if he doesn’t go ahead with the purchase .my elderly father and disabled mother are so stressed. It’s disgusting the way they are being treated .
Spent over £20000 on a sportage gt line. When I got it home noticed an old chip mark in the alloy wheel on the edge hard to notice when the mark is at the bottom when parked. Told bought as seen. I thought it was a dealership I bought the car from. Will be having as little to do with them as possible. Wish I had looked on trust pilot first but didn’t think I needed to.
They have had the chance to sort it. If they put it right might give them 4/5 stars. Dealer Triangle
Took my kia sportage in for a recall at traralgon kia. Told to be there at 1pm. 45min to complete fuse replacement. 1:30pm car still sitting in carpark. Questioned person at desk and was rudely told my car was next. As it turns out job took 5 minutes. Service department took 40min to organise. Poor communication and pathetic customer service. Will not go back there if I can avoid it. Not happy
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