KIA
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Kia EV dead battery
Kia EV , less than 18 months old, just died , called Kia assist, took 20 hours to get a technician to look at it, diagnosed the 12v battery used to control all the electrics was dead, it showed 3v rather than 12+v, checked the alternator and confirmed charging , so recommended I get the car to a dealer as under warranty. He also said that it could cut out again anytime not whilst driving though. Nearest dealer takes a week to be able to look at it, and then needs the car for 24 hours to diagnose what we know already, so I have to get a taxi back 30 miles and then back again the following day , for a 12v battery that could be switched in 20 mins, maybe 2 hours if they want to be able to charge Kia UK for the work. Crazy and not customer focused. I don’t even want a courtesy car, I just want them to replace a battery , a 50 pound part under warranty whilst I wait , Kwikfit seem to be able to do it far quicker and smoother than Kia, just be v cautious about the whole KIA network , as it is not set up to be customer focused, it is process run with the process output having saving money as the main deliverable no balance with customer focus whatsoever ever. When company demonstrate this lack of customer focus, beware , it will always lead to them saving money, and not to a great customer experience. It is a shame as you can deliver both, most successful companies do , and please no replies from Kia about dealers setting their own agenda, i bought a Kia I expect a seamless customer experience , not a disjointed archaic franchised model that leaves me without a reliable EV. PS , 20 hours for a breakdown assist is not world class either, and please Kia please do not blame the sub contractor, you appointed them and you must have service level agreeements in place, maybe you get a discount, but again as the CUSTOMER I get the frustration of no car