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Review summary
KIA has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Kia Bolton absolute rubbish. Went in in March 2024 to buy a car but the system was down so promised a call back, and 16 months later it still never happened so I bought it somewhere else, now trying to BUY a service plan and promised a call from the service team, 7 days later still no call. Speak to Kia customer service and they send you to the dealer who never call back. If this is the service they offer when I am trying to buy something imagine how bad it would be if I had an issue. I have had 4 Kia's now and this will be my last one
DM Kieth Kia Leeds.
Absolute pleasure from ordering to picking up my new car.
Tony was extremely helpful and knowledgeable, and explained fully how the Motability Scheme works and how it would help me to purchase my new car.
He was instrumental in me choosing this route , as it had always worried me in the past.
Tony kept me informed regularly regarding when the car would arrive and when the adaptation work would be carried out.
The whole experience has been stress free and very straightforward .
I love the new Kia Sportage and would highly recommend the Leeds Kia dealership to anyone who wants an excellent buying experience.
I would have given them a 5 star review except for the fact that one person at the desk let them down .
I had a front camera replaced and when the work was don , the bumper was not put on straight . Had words with a certain individual that worked on the desk .
After trying to sort out the mess , I finally had a call from the service manager Bobbie !
He sorted it out with flying colours,excellent service ,polite to the point and extremely professional.
Hopefully the of his staff will take note of how it should be done .
Well done Bobbie. And thank you !
Today Monday 7th I walked into kia bristol to look at the price of a brand new picanto .I wandered around the showroom giving the salesmen plenty of time to acknowledge me AND NOTHING. I WONT BE BUYING A NEW CAR AT THIS DEALER.( shocking service) GO ELSEWHERE.
Kia Ebbsfleet
I had a problem with one of my cameras. Spoke to dealer who asked me to bring it in for a check on it. New camera required. Part ordered and fitted within a week. Work done under warranty. Brilliant service. Highly recommended.
Test Drove a car at Bedford KIA and Stuart handled the enquiry and was very professional, knowledgable about the car and brand and booking was easy and convenient.
Bought a kia ceed gt from a very helpful salesman called Simon, helped us choose the best deal, few hiccups, but he was exceptional with dealing with these. Can't fault any of the sales service. Its our 1st kia so look forward to any help from the after sales too
Hi there,
I bought sorento 2.4 lately, and there is no doubt that the car is exceptional. I think there should be a sheet or cover beneath the engine, for safety precautions, and it so ambitious to get into into third row of this car. Other wise the car is grand.
-Thankyou-
I purchased a Kia Sportage from Hawkins Kia dealership in Hayle, Cornwall in November 2021. This is an approved used vehicle still under warranty. Kia in Hayle serviced the car on 21st June 2022. The car also had its MOT carried out in November 2022. In the summer the car had an issue which Kia in Hayle were able to rectify.
At the end of December 2022, whilst away in France, the car broke down on the motorway. It literally lost all power. We crawled to the hard shoulder panicking that another car was going to crash into the back of us whilst we very slowly made our way to the hard shoulder. I also note that my two children aged 5 and 9 were in the back of the car. This happened early evening so it was dark.
Of course, we all had to get out of the car on the side of the motorway. My children were very distressed at having to stand outside in the dark, the cold and rain. As were myself and my husband.
Luckily a service vehicle pulled over to help us and he contacted a recovery vehicle company. The Kia was towed to a nearby garage. We were in the tow recovery vehicle too and were taken to the garage with the Kia. We then got a taxi from the garage to a nearby hotel. In total we waited around 45 mins to an hour to be rescued.
The next morning we contacted Kia which in itself was a challenge. We were informed that as the car is still under guarantee that ideally it would need to be repaired by a Kia repair centre. Otherwise if a non Kia repair centre carried out the repairs, the guarantee would be invalidated. Of course I appreciate this and it makes complete sense. We then had to pay yet more money for the Kia to be towed from the original garage to the Kia garage. We have been told it will take approx 2 weeks for the car to be fixed. Now luckily my parents live in france although approx a 3 hour drive from where we broke down. So my parents drove to the hotel we stayed the night in to pick up myself and my children. My husband remained at the hotel to see what else, if anything could be sorted out with the car. Also I believe at that point that not all the arrangements had been made.
Now I am sure you will appreciate that we cannot just stay in France for 2 or more weeks. Both myself and my husband have jobs to get back to. The children need to go to school. Not to mention we have pets to get back to also.
As such, we have had to make alternative arrangements to get us all home. Then we will somehow have to come back to France to get the Kia back once it is fixed. Now bearing in mind we live in Cornwall, it isn’t exactly a quick journey to get to France to get the Kia back. We have also been told that we can’t have a courtesy car, again, because we are abroad.
We are significantly out of pocket as a result of this situation. We had to pay for the Kia to be towed to the first garage, then to be towed to the Kia garage, then for a taxi from the original garage to the hotel, then the hotel stay, then the alternative arrangements to get us home. Then we will have to pay yet more money to get back to France to pick up the Kia then back to the U.K. again! I am sure you will agree that this is unreasonable to expect that we foot the bill for all this. For any of this!
Just to note, the car is still in france with Kia!
We purchased the car from a Kia main dealership, the car is approved used, the car is up to date with its servicing and MOT, the car is under warranty, it has done under 50,000 miles. We purchase our cars from main dealers because we feel we have more security and assurances and guarantees. We spend more money to purchase our cars from main dealerships rather than just any random car dealer garage. We do this because we expect more care and we expect quality. We expect that if something should go wrong that we will be looked after.
Thus far, we don’t feel that we have been looked after at all.
I hope that you can change my opinion of Kia by helping us in this awful and extremely stressful situation. As you may imagine, we have lost all confidence in the car. I don’t feel that having 2 problems, one relatively minor and one major within a year and a month of purchase is reasonable. I am sure you will agree that this is not something that anyone should have to contend with;
Jag har en KIA eNiro på 3 års leasing kontrakt, samt serviceavtal. Kör ganska mycket så jag lämnade nyligen in bilen på service för tredje gången. Då fick jag min första överraskning - denna gången skulle servicen kosta, då mitt serviceavtal bara gäller två service under 36 månader, dvs kör jag så långt som mitt avtal berättigar, dvs 4500 mil, så måste jag betala den tredje servicen. Ok, det skulle jag insett ifall jag läst mitt avtal noggrant, men det värsta var priset på servicen - 5700 kr. Servicen tog 50 minuter. Då ingick tydligen en kart och programuppdatering som kostar 1400 kr (bilen var inne på service för 6 månaders sedan, så särskilt mycket kan ju inte hänt med kartorna), rostskyddskontroll för 700 kr. Inget av dessa kostnaderna blev jag upplyst om innan servicen. Rostskyddskontroll är ett krav för att garantin skall gälla!
Du som har serviceavtal - kolla detta och lämna in bilen på Mekonomen istället, de tar runt 3000 för samma service!
Ordered new Sportage back in September 2021 and was told should have by January 2022, no issues, managing customers expectations. Received 7th Jan and happy with brand new car, until, 15th May broke down (had a 'safety check' completed on the 11th May), with now I know a known fault with the cars, but never being really explained until challenged. I chased throughout even checking which vehicle should I book in at airport parking in September, mine or courtesy car, it was the latter. Contacted Dealership and eventually told in October that my car was due to be looked at. As at the time of writing 31st Dec, still no update. After contacting customer service at KIA and a complaint also with finance, after receiving a email and letter, I feel that there is no empathy or apology from anyone at KIA. I have been doing all the chasing for info and even arranging courtesy car with other dealerships. Virtually twelve months on from picking up the car I have driven it for four months and KIA have had it for eight. Frustrated, angry and disappointed with the aftersales. This will most probably be my last KIA after owning one for over five years.
Purchased relatively new kia niro plug-in hybrid 1.6 gdi phev dct3 car 2 weeks ago from KIA Belfast.
I would like highlight few points about the sales executive with whom I dealt with. Lloyd Lunn
* Quick and painless — the dealership made the process easy.
* Quick and clear communication (email or in-person)
I am so disappointed as I love KIA. I have 2 KIA's a E-niro and a Sportage. The cars have been great and I have been really impressed as I usually have Audi, VW Volvo's or Mercedes. However we have had the E-niro not start today, which is fine it happens, got the RAC out who diagnosed a fault with the 12v battery, he got it started and we drove it to our local dealership, who said they can't do anything until Thursday where they will diagnose the fault and then order the battery so will need the car for a week but KIA do not provide a courtesy car!!!!!!!!! I can't believe it, really poor customer service from KIA, not only have I lost a days pay but now will have to pay to get a car for a week, great just before Christmas!!!
Kia warranty at Arnold Clark and most other kia dealers is useless,as it takes month's to have your car fixed or even looked at under a warranty claim
When you call with a warranty issue there is a two to three month waiting list just to look at the fault.
Garage's like to promote Kia cars and their fantastic 7 year warranty with all new and used cars when selling them ,but they don't tell you that it will take month's to even look at the fault on your vehicle no matter how serious the fault is .
Who could afford to have their car off the road for two or three months
whilst you wait to have it looked at under a warranty claim, so you are left with no choice other than to pay to have it fixed yourself yet they command £480 for a service at a Kia dealership
For me and my experience the Kia warranty is not worth the paper it's written on
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