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I thought install was fairly quick when booked for 11th Dec, received call today 29th Nov and all installed. James was very efficient in installing equipment and quick set up talk through linking phone with charger, hints and tips etc. Great experience
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Ordered new Sportage back in September 2021 and was told should have by January 2022, no issues, managing customers expectations. Received 7th Jan and happy with brand new car, until, 15th May broke down (had a 'safety check' completed on the 11th May), with now I know a known fault with the cars, but never being really explained until challenged. I chased throughout even checking which vehicle should I book in at airport parking in September, mine or courtesy car, it was the latter. Contacted Dealership and eventually told in October that my car was due to be looked at. As at the time of writing 31st Dec, still no update. After contacting customer service at KIA and a complaint also with finance, after receiving a email and letter, I feel that there is no empathy or apology from anyone at KIA. I have been doing all the chasing for info and even arranging courtesy car with other dealerships. Virtually twelve months on from picking up the car I have driven it for four months and KIA have had it for eight. Frustrated, angry and disappointed with the aftersales. This will most probably be my last KIA after owning one for over five years.