Cruise1st
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IN GOOD FAITH, not with AZAMARA CRUISES
IN GOOD FAITH, cruise 1st sold us an Azamara Quest cruise package which included a South African Land Tour. The Azamara Quest Cruise, clearly detailed that it included their "AZAMARA ESSENTIALS PACKAGE", this clearly describes having Unlimited WIFI on One Device, we have had no WIFI throughout the Cruise, I complained to Azamara Guest Services onboard, and, indeed at a meeting with two Officers. Their reply was to offer me TWO DAYS WIFI, onboard as some sort of consolation, I turned it down flat. It was as if Azamara were now doing me a favour, you paid for twelve days WIFI, we are not going to honour this, but, to stop you complaining, accept two days WIFI, and then go away and leave us alone. Have a very good look at what is included in their ESSENTIALS PACKAGE. Oh and I forgot to say, this trip was to Celebrate our 40th Wedding Anniversary a VERY SPECIAL TRIP, been looking forward to it for some time You know, being an untrusting person, I even emailed cruise 1st not that long after booking it, just to clarify which Azamara Package we were on ESSENTIALS you replied. And, I have the copy of the detailed inclusions sent to me, by reply. I lettered the Captain of the Azamara Quest detailing all of the above, SHAMEFUL reply via his two Officers. I wouldn't trust cruise1st to buy a Cruise of any kind from them in the future, not, the up market brand of AZAMARA CRUISES. Should cruise1st be selling on behalf of AZAMARA, should Azamara be doing business with cruise1st? The answer is clearly NO.