Crabtree Property Management Reviews

These people are crooks, plain and simple. Extracting ever-increasing sums money under threat of legal action, then providing literally no services in return. Constant churn in our allocated "property manager" with no handover from one to the next, promises broken, invoices never materialise, meetings never happen, emails not answered, out-of-office replies giving no indication of when they may return. I cannot understand how they are legally allowed to charge fees for "management" when no manager is in place, how is that not theft?

NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.

Absolute disgrace and I will never live in any building run by them, ever again. They are so incompetent I cannot believe they survive. Our once lovely development is overgrown, infested and overrun with flytipping/drug dealing. Crabtree rarely open emails and even after 2.5 years don't recognise me as a leaseholder. I've been literally begging them to let me pay my service charges but they just ignore. I help out with our resident's association and when going through the annual accounts/charges there are so many errors and overcharges it is unbelievable. I'm not sure if they're crooks or just completely useless. Please someone go undercover and make an exposé on them as I've no idea what they do all day - certainly isn't managing anything, they couldn't run a bath

Contacted the out of hours on 9th May as I was issued a parking ticket despite my disabled badge being clearly displayed, was told that it would be sorted, now received a debt recovery bill for £170 and have spent 1 hour on the phone but no one has answered as yet!

V. good series of emails / calls with Scott Lees with regard to Rosslyn House. Scott was super responsive, came up with solutions, addressed the issues and was a pleasure to deal with. Charlie

If I would give a minus review I would. An Absolute awful company, stay away as they just rip off people and staff are awful to deal with if you can get a reply or even get hold off them.

I would give it 0 stars if I could - really poor service, stay clear. Very long periods with no response, poorly managed customer service (Anup), and poor accounts team (mistakes on charges). I dont understand how they can operate with such low level of accountability and customer service. Do not engage with this company.

Zero stars would be too many for this company! I’ve written a review here once already and whilst they claim to want to help it’s all for show. This company is a sham, they’ve ignored my correspondence for months/years. Some even being risk of life issues and yet they just don’t care. The only time they’re communicative is if they want money from you… I read here that someone said the mafia tactics are nothing in comparison to this company and I’ve never read something so accurate. Correspondence they refuse to respond to currently outstanding; - A breach of lease complaint since June 2022 - A collapsed drain that will eventually flip out of its cradle because it’s not secured and on a public road (October 2024) - Intercom issues (July 2024) - 55% Service charge hikes (March 2025) -Recovering funds from 2023/reserve fund not utilised (April 2025) Simona L (property manager) has ignored all contact and Sarah B (Simona’s Manager) has also now ignored correspondence. The Crabtree complaints email then advised not to email that address because apparently it’s not a complaint, which is just hilarious at this point. For anyone wondering if your escalation route works via the property ombudsman, I can confirm it does. They repeatedly advise it’s not the first complaint for this company…. And will pay compensation for poor service/not adhering to SLA’s/complaints process. I have been awarded twice now, just a shame Crabtree don’t ever rectify when they realise they’re in the wrong.

I've owned my flat for 10 years and Crabtree is the managing agent. I've just experienced THE BEST customer service from them, beyond all my expectations - I have reported a leak in a communal area at 9am today, I had several calls from Damian and Ardeep who assured me this is in hand and Ardeep had his contractors fix the leak by mid afternoon! The contractor even went above and beyond, spending hours preventatively replacing a section that's prone to failure - and thus hopefully saving us lots of stress and grief in the future. 11 out of 10 service from Ardeep - I hope he's well rewarded so that we never lose him from our development!!

I had a very pleasant experience with dealing with the customer service team, particularly Hannah, who always provide me with updates about my concerns. I am sure this is one of the best experience I have with management company.

Ardeep was very helpful and attentive. As soon as he was contacted about the issues he was arranging for them to get fixed, on the day where possible. A great service. Thank you!

I have owned one flat since 2012 & bought a 2nd in 2022 @ Keller Close Stevenage, following the 2nd purchase I sent a reminder to Crabtree of the fact that the intercom system was not working in October 2022, yes 2022. Crabtree have not lifted a finger on this matter & have never committed to resolve it despite numerous chases. My experience was summed up recently when I added the fact that the entrance door is rotten, Crabtree asked me to provide photos of the other entrance door in the block rather than taking a look themselves

There is a saying 'going above and beyond'. Certain issues had arisen regarding my late mothers property which needed to be addressed. Previous contacts had failed to help. I was then very lucky to have Caroline Owen step up to the mark. She was totally professional and sympathetic to the issues and dealt with them as quickly as possible and most importantly kept me up to date with the progress. Thank you again Caroline Owen.

Erm and Damian at the Crabtree Colindale office were extremely helpful and empathetic towards resolving the ceiling leak in my apartment and worked with the owners upstairs to fix the leak and provide repairs to towards the damage.

Been a resident here for a few years, with family living here before my moving in. Fortunately not been troubled by too many maintenance issues, but recently had an intercom change for my flat. A few complications arose in the process owing to my being away but Ardeep had left his contact and was quick to action. He’s been helpful throughout and easily reachable, even messages to follow up

Avoid this company

I would take the most recent 5* reviews with a pinch of salt as I’ve found out that is only for one flagship site that Crabtree put all their eggs into. Crabtree are a disaster the quality of staff is abysmal you would be best to look elsewhere as it’s not going to get any better even after Sarah and David try their best they will ignore emails and calls as they merely haven’t got the time for a small block like ours which shows a lack of understanding and courtesy, we pay very high fees and they only keep growing with zero or no service. Major leaks not dealt with in nearly a month. Sooner we move the better.

Ardeep was a pleasure to deal with

I cannot thank Ardeep enough for his help over the last few weeks. He is accessible, personable and deals with issues in a timely and efficient manner. An asset to the team.

Ardeep helped engineer contractor repair my intercom. He was very helpful and done a great job