Covers Timber & Builders Merchants Reviews

Website was very easy to use and order was completed in minutes, prices very competitive and there was a 20% discount on top! Delivery was reasonable and advised within 3-5 business days. I was contacted the next morning to advise delivery the following day. The delivery driver was a legend! Very helpful with gaining access and lifted the bulk bags into the garden right where I wanted them. 10/10 would definitely be using again in the future.

Helpful staff and hardwood ply good product

Great customer service . Fast and efficient click and collect. With great prices that are a fraction of what the competition charge . 10 out 10.

fast delivery, product price driver was very help full

Fab staff, good prices. Website is a bit pants though

Quick, knowledgeable, helpful service.

Good quality product (round fence posts), good communication on delivery.

Hats off to the Bexleyheath branch. Zack, Robert and especially Zoe and Nathan. Great communication and competitive pricing as always. Prompt deliveries too. Nathan is exemplary and always so helpful with deliveries. Thanks to you all. Have a lovely Christmas. Amit @ The Green.

delivered on time when required

Quoted quickly, had a great 20% off sale and once the order was placed for delivery (10x 2.4x1.2 18mm ply) had a call to ask about delivery dates and confirm the order. Delivery was made when I was not at site and all turned up spot on, sealed in cling film and put exactly where I had requested.

Quick service. Friendly people.

quick delivery and good prices

Not long I have joined Covers and register for a trade card as a recommendation from a member of the stuff. Probably one of the best decision I have ever made. First time I visited the Chichester Branch I was amazed of the nice stuff and always ready to help, since than I visit more the Portsmouth Branch where again amazing stuff. Now I cannot wait for my next visit :)).

Really easy to order and collect with very helpful and friendly staff

Made a mistake ordering the wrong sized posts. Although delivery guy wouldn't take them back with him or move them (I guess it was 3pm on a friday!), they came out 6 days later and swapped them over. Posts I wanted were not in stock so they ordered them in for me. The chap who came out a second time was lovely and a credit to the company! Everything delivered was very good quality.

Good quick delivery booked on line and was delivered next day.. In store people are always helpful and pleasant..

Always very helpful. great prices, offers and service. Same driver too. That says a lot. Thank you

Your delivery driver was VERY rude. We asked if he could move the van 10 yards and deliver to our garden entrance - no steps, no difference at all to him. He just said "No" No sorry, no explanation, just "No" It literally meant moving the van, the delivery would have been EXACTLY the same. To be honest I'm sick to death of customer "service" like this. He was aggressively rude, not just unpleasant. I bought a product in good faith, my husband currently has a hernia, my tonne of product is now sitting *outside* my house. What am I meant to do now? ....In reply to your reply, it was just a different entrance, not the garden. And if he's very long serving, I'd imagine he'd say mire than just "No". We just wanted it 10 foot down the road - as I explained.