10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Great service from Jeff today delivering aggregates and concrete blocks. He used his skill to get the bulk bags exactly where I needed them using the hydraulic arm, and with friendly service as well. Great stuff!
You had the item that i required, that i could not get at Whicks or B&Q
The driver /operator was excellent. Very helpful.
Good click and collect service by friendly staff.
Delivery is prompt and communication is great. They actually answer their phone and can give you an estimated delivery time. All the staff I have had contact with are very helpful and friendly, including the delivery drivers. I would definitely recommend this company for any building supplies. Any problems are also dealt with promptly and efficiently.
Excellent service, delivered on time, no missing items and driver helpful. Thank you 🤩
Good product. Good delivery
Matching Kitchen cupboards that we wanted were no longer available but Darren sorted a brilliant alternative that we are very happy with!
Ordered easily on the website. Delivery speedily arranged, Delivery itself was very efficient- good customer care. Thank you
I made a mistake in ordering some of the materials I needed for repairs to my decking and wouldn't have realised until the materials had been delivered. Fortunately this was picked up by you guys and a phone call from you rectified my mistake. You didn't have to do this and I would feel comfortable ordering from you again.
Easy to use web site with great choice. Arrangements for delivery done quickly and simply by talking to an actual person - how refreshing is that?? Delivery when they said with a helpful driver leaving the delivered items safe. Just made it all easy.
The local store was very helpful in setting up the delivery and took time to carefully note my delivery instructions. The driver Ollie, followed the delivery instructions carefully and took time to discuss and locate the ballast delivery in the best place in a complicated setting. Excellent service covers, thank you.
Excellent service.
Easy transaction, delivered on time thank you
Great, friendly driver, on time, delivered my goods where I wanted them. Thankyou
Darren is fantastic, always helpful and supportive even when the task of designing a new kitchen (and all the decisions!) felt overwhelming. He is unbelievably experienced and cares so much about getting the perfect kitchen for his customers. I absolutely love mine and couldn’t recommend Darren enough.
Good service,prompt too
As ever great friendly service and excellent stock availability
Another flawless delivery from Covers. Fast, friendly and competitively priced with first class service.
Very rapid confirmation on delivery from local branch - great service
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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