10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Phoned up at about 12.30pm to see if my order had been processed. I was told it was ready to pick up,so I said I'd be over to pick it up.turns up later,and there's none there whatsoever in my size.So I spent an hour in traffic for nothing and still not got my timber,not happy
Great service and great product
Very polite on the phone. Items delivered as described and quick turn around
Ordered on line went to depot picked up goods and at a good price
Quick comms and delivery. Competitive pricing
Straight forward to buy on line, you can take your time and of any additional items and pay. Collection was easy once you establish the system and then had a helpful employee to help me load.
A very small order and I managed to get it wrong but the guys at Covers sorted it out cheerfully and very efficiently.
Efficient delivery. Product did the job. All good.
Messed up my order but the staff fought their way through IT system to help me get what I needed. All the staff I dealt with were pleasant and helpful
Helpful staff.
Products exactly as described and really helpful staff.
Excellent team
Order delivered the next day. Excellent customer service.
decent timber and delivered on time
Great service, chap made sure straight timber was selected.
Ordered material from covers only to find out that they don’t have the size I’m after. Why put it online if it’s not available? Now having to push back the completion date.
Have not received order when promised
Kept informed and delivered to a sensible location on my drive
Excellent and helpful guys at the Brighton branch. 5 stars!
easy to do. got a call within 30 minutes to tell me material was ready for collection. good help when I collected
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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