Good ,fast service
Good ,fast service. Fair prices and 20% off this weekend

10 months ago
Great service on the phone and in person when I collected the timber order
10 months ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
Good ,fast service. Fair prices and 20% off this weekend
Easy Online ordering, fast updates from office and drivers that can operate the Hiabs in a busy location.
They got the delivery wrong, it wasn't my product.Which one I ordered.
Prompt, easy delivery. Courteous driver and completed job quickly
Excellent service as always
Easy to use website, great prices and easy collection. Top company.
very helpful- phone call to confirm items in stock and collection excellent
Even although they didn't have the product I needed they bent over backwards to obtain an equivalent product for me the next day.
Great range of quality products at sensible prices and helpful staff 5*
a very Quick and easy to use service
Brilliant service, helpful and going that extra mile for the customer😊
Good quick delivery at a reasonable price.
Easy to browse the web site, order and make payment. Delivery was extra, but not extortionate. I can’t remember if delivery free after spending a certain amount of. Delivery was excellent, was confirmed by phone and driver was very polite and friendly.
Quality Service. Great, quick delivery. Good quality products
Great service, prompt timely and efficient !
Accepted my order and payment then took 5 days to tell me it was not in stock, Finally delivered to my 82 year old neighbour without checking who the recipient was and dumped the materials on the front garden contrary to delivery instructions, for the rear of property beside garage, he naïvely was worried about leaving items on an open front garden so set about moving each one at a time with great difficulty.
Friendly knowledgeable staff who are always prepared to help.
Friendly and helpful staff, great service, as usual.
Simple to order on-line. Confirmation telephone call received informing me order was ready.
Delivery done earlier than expected.
Based on analysis of 36 reviews rated 1-2 stars for Covers Timber & Builders Merchants
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
“I had to use their click and collect service again, despite being let down last time”
“So I took the next lengths closest to it, but the quality is shocking, twisted and warped, but I needed them so took...”
“Ordered and paid for the timber online, had a phone call the next morning that they didn't have in stock and they wou...”
“Got charged twice for an order, had to chase to get one refunded”
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Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its friendly and professional service, with many customers highlighting the excellent communication and helpfulness of the staff. Reviewers frequently commend the quality of the timber and building materials, noting that deliveries are prompt and well-executed, often with drivers going the extra mile to ensure items are placed correctly. However, some customers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many consumers indicating they would recommend the company for its great value and efficient service.
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