Collingwood Insurance Services UK Ltd

£40 cancellation fee with 3 weeks left on a policy that was paid in full. Really ? Clearly an underhand & easy way to make £40 out of a teenager, shame on you. Don't bother with your defaut response, you know exactly what you're doing, hiding this term deep in the T&C's & yet there's no note of it on your website. Surely it'd make sense just to add it to the premium at the start & avoid the bad customer service ? Poor show Collingwood, poor show 👎🏽

My son passed with two months of policy left to run. Did the correct thing and notified Collingwood Insurance Services UK Ltd..£40 cancellation fee!! It would have been more if he'd passed sooner too. Apparently they do cover themselves and this fee is listed on page 2 of the small print. Customer services very unhelpful and I will not be using again for my daughter next month. What initially seems the best price is not necessarily so.

sheet company

Just want to add to the large number of customers who have had the same issues. Additional £40 charge to cancel a policy that was already void as learner had passed test. AVOID this company! Come on trust pilot it is clear they are praying upon unsuspecting customers so why are they advertising 4.5 star trustpilot rating on their website?

Very terrible service

Very informative and polite. The price was not too bad either although we all hope we could get it cheaper if not free.

Staff on the telephone were very helpful and did everything they could to assist me. Highly recommend using this service!

Unable to make a payment due to personal circumstances, gave me until 4pm that day to make payment else insurance would be cancelled and gave no chance to extend this or any help during a cost of living crisis, luckily I don't need my car for employment etc or I would be in a worse situation but for anybody else this could have affected them much more, also charging a cancellation fee of 4x the missed payment is a bit of kick in the face too No support, safeguarding etc, don't care about customers - Wouldn't recommend to anybody

This Company takes advantage of young people and their parents - their automatic license detection conveniently (for them) waits until the end of the policy before auto cancelling even though my son passed his test 5 months beforehand. Then they have the nerve to charge a £40 cancellation fee and hounded my son to pay it - threatening legal action and poor credit rating. Avoid!! UPDATE:- I received a letter confirming my complaint had been rejected - hiding behind T&C we had agreed to but ignoring the substance of the complaint i.e. if you have a license detection capability then why wait to auto cancel the policy right before renewal - thereby denying us any policy refund but then also adding on a cancellation fee. It seems unfair, especially for teenagers.

Great service happy aa Larry

Very good customer service

After verbally telling me there were no cancellation fees they cancelled my daughters insurance and sent me a bill for £35 even though id paid a year up front. I'll take this to the ombudsman, and guarantee Collingwood will lose more than £35 in bad press and social media. Crooked way to run a business UPDATE : Collingwood Crooks have refused to waiver the £35 Charge , gave a standard response and have threatened me with further action if not paid within 60 Days . This will be going to the Ombudsman for consideration . I will guarantee that this will cost these Crooks way more than the £35 that they're trying to STEAL from me .

Scandalous, paid £237 for learner car insurance for my daughter to start from 25th September 2022, she passed her test 15 February 2023, and I got refunded £2.60. I wish I had read the reviews and read the small print. It's disgusting what they charge, don't know how they're getting away with. Just steer clear from this insurance company, a complete rip off. Wish I could give zero stars. Please who energies reading this don't go with this company

Very easy to buy and cheap prices ! I recommend this company.

My own fault for not reading the cancellation information before taking this policy out but wow what a rip off!! Please check the small print before taking out a learner policy. Unless you intend to insure for the year (probably not needed while you are learning and will hopefully have a test and pass within this time) you will pretty much not get any money back!! These cancellation charges should be illegal in my opinion. Avoid this company!!

Just want to echo other reviews regarding the cancellation fee of £40 It should be included in the premium as there is no way to not pay it It’s not about the money but the underhand way in which it’s charged I intend to raise the matter with the Financial Ombudsman Service which is a free and impartial body and urge other people in the same position to do the same

Absolutely scandalous cancellation fee of £40 when your child passes their test, should be due a refund as covers stopped 3mths early but they charge you £40 to cancel your policy. Even if you don't cancel if your child passes, they will charge you £40 at the end of the year.

Absolutely robbing young people. Cancelled policy which had been paid in full.policy still had 4 months to run. The company claimed that they get to retain 90% and then had the audacity to charge an extra £20 cancellation fee. Reporting to trading standards and also the financial ombudsman. The terms are not set out clearly.

Amazing Customer Service, very friendly and very polite 10/10

Very unfair cancellation charges!! The 12 month policy was £238 and the cancelation charge was £195.59 - However the policy was only live for 24 DAYS!! This is not made clear when taking out the policy. Read the small print is my advise....