Collingwood Insurance Services UK Ltd Reviews

Be sure to read the small print when dealing with this company. When you insure a learner driver, who then pass (say for example within 6 months) - they charge an additional £40 "cancellation fee" to the policy. This is never made clear at the start of the term, similarly, even though I suspect they knew 6 months in, they only contact you in the last month. This meant you cannot claim a credit back for the 6 months when the insurance was not needed but you have no option other than to pay the fine or be threatened with their Bailiffs. Very underhand tactics.

Lisa was professional and friendly and took her time explaining every detail to me. I certainly would refer a friend.

RIP OFF CANCELLATION FEES! PLEASE READ. If taking out learner insurance with this company please be aware that if the person passes their test and you cancel the policy they will charge you £40 for the privileged and give no refund on the annual policy. I cancelled my daughters policy after 9 months, and was charged £40.00. Typical rip off insurance company who make money from a policy that will, in most cases, be cancelled early due to the nature of it. My advice would be to avoid. Or do not cancel your policy, just let it run its course and expire. RIP OFF. By the way, if you read through the reviews, all the 5 star ones sound so fake. Be aware!

10/10 she is very helpful for me.

Always a pleasure to speak to Sarah. Always cheerful and resolves all my issues.

We had taken a learner driver car insurance policy out, my son passed his test and therefore had to end that policy and take out another. We we charged £100.00 in cancellation fees and admin fees to do this. We have not cancelled the policy early or changed to another provider. We had to end the policy as he had passed his test and the policy was no longer valid. This is atrocious!

The only company who have some empathy for young taxi drivers. Especially SARAH is a Gem. She handled all me queries in a professional way.

Nice talking to Sarah Henderson. very helpful.

Well spoken, respectfully and good listener.

Everything was very good. I’m very happy and thank you so much for everything explaining to me

Lisa was amazing and very helpful with the information and details I needed.

Excellent service, staff are amazing we’re really helpful and kind

Sarah is fantastic and help me to get the best deal.

Dean was professional and explained everything in detail before taking me through my insurance details.

Sarah was fantastic to deal with, everything was handled friendly and professional. Very happy customer.

Been using Collingwood taxi insurance a while now and always get great service the agents I speak to are always helpful and friendly and today was no exception I was helped by Lisa who as always give me great service and is so friendly and helpful can’t fault them and I also now like the new call waiting system instead of leaving your number

Sarah Henderson has been doing a great deal of work in helping the team win more customers hearts, of which I am proud to say that I am one for now , and will continue to be 👍 Thanks for your service and support. I am very grateful and please, continue.

Advisor Lisa was very helpful and kund

I had a truly excellent experience with Sarah. Her service was outstanding — not only was she professional and helpful throughout the entire process, but she also went above and beyond by sacrificing part of her lunch break just to make sure all my insurance procedures were completed properly.

Absolutely useless, as the rest of the one star reviews say, they hide a hidden cancellation fee that isn't outlined in the policy documents, just brushed over. Thankfully i've passed my test now so no longer require insurance from these scumbags. Why would you have a 12 month contract for learners when most pass in 6-7 months? Honestly tempted to just cancel payments to them at this point, ridiculous.