Coastal Moving Services

3.7811550151975686 out of 5 stars
3.8
Great329 reviews

TrustScore

3.8
3.7811550151975686 out of 5 stars
Great
5 out of 5 stars
222
4 out of 5 stars
6
3 out of 5 stars
4
2 out of 5 stars
1
1 out of 5 stars
96
329 reviews in total

Review summary

Coastal Moving Services has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

They were quick

They were quick, efficient and respectful with loading things up upon pick up.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

The best moving experience ever!

This was hands down one of the best moving experiences I’ve ever had. Working with Coastal Moving Services - especially ...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

So fast

So fast, everything was packed so nicely, very nice!!!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Fantastic service

Fantastic service! The movers were professional, quick, and handled all of my items with care. They made sure everything...Read more

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🔥 High engagement

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Kathy Carr
Kathy Carr
1 reviews
7 months ago
5 out of 5 stars

I wholeheartedly recommend this moving…

I wholeheartedly recommend this moving company. The crew took excellent care of my items and was punctual and competent. They worked fast, and everything was carried undamaged. I'm so pleased with their service that I'll be using them once more.

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Megan Turner
Megan Turner
1 reviews
7 months ago
5 out of 5 stars

Amazing moving team

Amazing moving team! They were considerate, efficient, and extremely cautious with anything I owned. I was impressed by how quickly they completed the relocation, and everything went smoothly. I will definitely use this service for my next move!

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Ruth Ray
Ruth Ray
1 reviews
7 months ago
5 out of 5 stars

They were very good movers

They were very good movers! They were quick, careful, and kind. They were careful to pack everything I owned safely and make sure it arrived undamaged. I could not have asked for a more perfect experience. Without a doubt, I will utilize this service again.

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7 months ago
5 out of 5 stars

These were great men

These were great men. A tiny elevator in an old building made our move challenging, but they surmounted every obstacle. They were really professional and courteous. At a nearby location, they even made room for us to dispose of some of the items we were abandoning. They have our full support.

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7 months ago
1 out of 5 stars

I should've expected this

I should've expected this I was offered a free estimate for my move. We went through each room. They gave me an estimate for my move, and when I told them I wasn't ready to make a payment yet I was accused of being rude. High-pressure sales and a real jerk on the phone... it's still amazes me that there are companies that will treat you like this when they don't get their money immediately.

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Nancy
Nancy
1 reviews
7 months ago
1 out of 5 stars

Worst movers I found in my 75 years

Worst movers I found in my 75 years. Don't record your information accurately. Then call you back to add more fees for their mistakes. They then sent a subcontractor who said he couldn't take all my things and added another 1000 fee. STAY AWAY FROM THEM..CAUSED MAJOR STRESS.

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Mario Walter
Mario Walter
1 reviews
7 months ago
5 out of 5 stars

With Andress and Ryan

With Andress and Ryan, we made a wise choice. They immediately made us feel welcome and prepared everything! The BBQ lifts that are situated over the apartment fence deserve special recognition! These folks did a fantastic job and are great at solving problems!

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K.
K.
1 reviews
7 months ago
1 out of 5 stars

STAY AWAY!!!!!

STAY AWAY!!!!! We chose Coastal Moving because they seemed knowledgeable; however, the salesman Eric failed to mention that they were a broker. After finding this out it was too late for the return deposit. I thought it should not be that bad, but I was wrong. On the day of the move, I found myself dealing with a completely different company—one that, unsurprisingly, charged us more. I anticipated the upcharge BUT the cubic feet was off by more than 40% of what was originally quoted. Leaving me with another 5 thousand dollars to pay. They then took apart everything, including the bed frame, bookshelves, legs on the chairs and other furniture. I assumed they would make a note to reassemble everything upon delivery. (WRONG) We were told that our belongings would arrive on a certain date, but they ended up arriving six days later, with yet ANOTHER company handling the final drop-off. Upon arrival, three of our biggest items were missing: a queen-size mattress, a large area rug, and a cat tower. To make matters worse, none of the furniture they disassembled was put back together. As someone moving across the country, do you think I had immediate access to a toolbox? I called the main line at Coastal and was directed to then deal with the moving agency that picked up our stuff and that their side of the deal was done and they owed us nothing. Ultimately that other company settled the issue with compensation, and their employees were great—I should have just gone with them from the beginning. Coastal, on the other hand, should be much clearer about their process instead of misleading customers by implying they handle the moving themselves. Coastal Moving is fraudulent brokerage!!!! Honestly, you're better off doing it yourself than ever hiring them!

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Teresa Pitts
Teresa Pitts
1 reviews
7 months ago
1 out of 5 stars

This is the worst scam artists I have…

This is the worst scam artists I have ever encountered. The lies just went on and on. Then they held my things hostage until I came up with another thousand dollars this is after I waited almost 10 days for my things. Then they said just go get a hotel. I understand now why people say moving companies are shady. Do not use Coastal scam artists

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7 months ago
5 out of 5 stars

We were happy with how our first move…

We were happy with how our first move company hire turned out. The three men who appeared were friendly and well-behaved. Throughout the day, they worked really hard and made sure they knew where to keep our things. After carefully reviewing our directions, they offered to help put our furniture together and take it apart.

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Daniel Greer
Daniel Greer
1 reviews
7 months ago
5 out of 5 stars

Excellent service

Excellent service. Three very professional, efficient, and polite men arrived on schedule. We wholeheartedly support them. Thank you.

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7 months ago
5 out of 5 stars

Orlando WilEric and Aiden were…

Orlando WilEric and Aiden were excellent! They worked fast, took wonderful care of everything, and were friendly and funny. For our next approach, we would definitely use them again.on

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Troy Black
Troy Black
1 reviews
7 months ago
5 out of 5 stars

This business was helpful

This business was helpful, considerate, professional, and cautious. They moved things from top to bottom and bottom to top in my two-story home after picking up a piece of furniture I couldn't move myself from a nearby town. They were prompt, cautious when wrapping, and provided me with clarification when necessary. They were available sooner rather than later, and the booking process was excellent. Without a doubt, I would use them once more and suggest them to friends.

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April Allen
April Allen
1 reviews
7 months ago
5 out of 5 stars

Eric and Brandon were both excellent

Eric and Brandon were both excellent! They were very kind, efficient, and careful with our belongings. I heartily recommend this moving company.

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Kim Snyder
Kim Snyder
1 reviews
7 months ago
5 out of 5 stars

We want to thank Ryan and Andress in…

We want to thank Ryan and Andress in particular for their perfect move! We highly recommend them because of their friendly and timely service.

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Amy Scott
Amy Scott
1 reviews
7 months ago
5 out of 5 stars

Overall

Overall, it was a smart move for us to use this firm for our move. The overall cost was fair and provided excellent value for the promptness and skill of the three movers who helped us during the day, even though their pricing structure is different from that of other moving companies. We appreciated the company's regularity and availability, even though they spoke with us a lot prior to our move. Naturally, they want to make sure that everything runs smoothly.

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Carmen Baker
Carmen Baker
1 reviews
7 months ago
5 out of 5 stars

I've moved my possessions into storage…

I've moved my possessions into storage and out of storage with this services twice. The second crew of movers more than made up for the first group's rude treatment of my possessions. Knowing the sentimental worth of my heirloom and handmade furniture, they handled it with care and respect. They even made sure everything was securely packed for the lengthy trip north, and nothing was damaged. The degree of respect and understanding they displayed amazed me. I heartily endorse them.

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Arthur Pierce
Arthur Pierce
1 reviews
7 months ago
5 out of 5 stars

Today

Today, Aiden and Alexis were fantastic! They made our move quick and easy. Their professionalism and warmth are greatly appreciated! I heartily endorse them.

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Heidi Vazquez
Heidi Vazquez
1 reviews
7 months ago
5 out of 5 stars

The movers Andy and Michael were…

The movers Andy and Michael were excellent. They provided prompt, responsible service, and we are quite pleased with it. We suggest them to anyone in need of trustworthy and effective movers, and we will most certainly use them again for future relocation. Much obliged.

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Vanessa Ruiz
Vanessa Ruiz
1 reviews
7 months ago
5 out of 5 stars

From the moving crew to the customer…

From the moving crew to the customer service, this team is outstanding! They are effective and very careful with my belongings! I heartily endorse them!

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