Coastal Moving Services
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STAY AWAY!!!!!
STAY AWAY!!!!! We chose Coastal Moving because they seemed knowledgeable; however, the salesman Eric failed to mention that they were a broker. After finding this out it was too late for the return deposit. I thought it should not be that bad, but I was wrong. On the day of the move, I found myself dealing with a completely different company—one that, unsurprisingly, charged us more. I anticipated the upcharge BUT the cubic feet was off by more than 40% of what was originally quoted. Leaving me with another 5 thousand dollars to pay. They then took apart everything, including the bed frame, bookshelves, legs on the chairs and other furniture. I assumed they would make a note to reassemble everything upon delivery. (WRONG) We were told that our belongings would arrive on a certain date, but they ended up arriving six days later, with yet ANOTHER company handling the final drop-off. Upon arrival, three of our biggest items were missing: a queen-size mattress, a large area rug, and a cat tower. To make matters worse, none of the furniture they disassembled was put back together. As someone moving across the country, do you think I had immediate access to a toolbox? I called the main line at Coastal and was directed to then deal with the moving agency that picked up our stuff and that their side of the deal was done and they owed us nothing. Ultimately that other company settled the issue with compensation, and their employees were great—I should have just gone with them from the beginning. Coastal, on the other hand, should be much clearer about their process instead of misleading customers by implying they handle the moving themselves. Coastal Moving is fraudulent brokerage!!!! Honestly, you're better off doing it yourself than ever hiring them!