Circet Reviews

Everything went wrong when engineer broke my tv. No contact seems to be their way of dealing with complaints. No help from EE who employ them. NO tel no to contact Circet. After many e mails - no reply. JUST NO SERVICE, NO CONTACT, ZERO CUSTOMER SERVICE.

On Friday 20/02/2026 I had a visit from one of your engineers to put right my broadband connection following disappointing instalation performance by outreach. I have to say your engineer was a pleasure to have in my home, his name is Tom and he was very empathetic as I have had a stroke, he explained everything to me clearly, he showed total respect for my home, he was polite and did everything to resolve my issues. I have to say he is an excellent ambassador for your company, Brilliant

Ryan the Circet engineer did a great job informed me every step of what he was doing and put ONT box where I wanted it beside router in living room. Ryan drilled hole in wall connected fibre cable electrics and router to ONT box he then connected cables outside and tidied up. I then did a speed test on my mobile and was at 103 download which was ideal rechecked today and still the same. Fantastic job Ryan.

This review concerns property damage caused during work at a neighbour’s home, not an installation at my property. On 26 June 2025, between 12:30 and 13:30, engineers contracted by Openreach (Circet) were carrying out fibre optic installation work at my neighbour’s address. During this work, a cordless drill was dropped onto my roof, damaging slate tiles. I confronted the engineers immediately, but they refused to accept responsibility. I have video evidence and the registration number of the van present at the time. Despite reporting the matter to both Circet and Openreach, I have been left with a damaged roof and no resolution. The lack of accountability and communication has been extremely disappointing. I am seeking appropriate compensation for the damage caused and a proper response from the company responsible.

Installation engr. Victor Ehiosun came and install my broadband full fibre today. He was very patient and humble, neat and professional at his job. He connect me to my TV, table and devices, he did a wifi check and ensure that the router was position in best location to avoid blind spot. I will give him 10/10.

They didn't turn up for the appointment. Call came 10 minutes after due to say the engineer didn't turn up today. Next appt. a week later the engineer turned up 2 minutes before end of slot with no prior call or anything and then asked me what to do.

Over two weeks and no fibre connection. Technician took the Imagine router but according to Circet its my fault as i am a liar. Avoid Circet

A man with a large ladder suddenly just appeared in my garden. I asked what he was doing, “broadband” he said. I asked for details as we the landowners had not been informed of any work. He refused. I fetched my baby he had woken and I said they are welcome to do work but I needed more details and he refused and stuck his middle finger up me. I tried to contact the company but there was no answer.

Had fibre broadband fitted today ,the engineer was very very good .A neat and tidy job worked perfectly and procedure fully explained during installation. I asked his name so I could give a review Aaron Summers Huddersfield area

Great company

The installer came out and for some strange reason installed our internet (we pay €50 a month to guarantee over 60meg) in the attic. Our previous company imagine had it in the hall and we had lightening quick speed. They withdrew services from our area, we are rural. We moved to sky who use Circet, the internet literally gave us 3meg. Moved to regional broadband and now get 6meg out of a thousand. The ceiling and insulation have completely blocked the internet. What an absolute imbecile. Every single IT/ internet savvy person is baffled as to why circet even do this, we have emailed 5x times, this has destroyed being able to work from home and we are relying on dongles which we now have to pay for until we get this sorted. Useless incompetent company, staff reply once and vanish, if they reply at all. I got the same “address and installation date please” twice and they never came back. The other 3 emails went unanswered. I am now looking into a solicitor for the loss of earnings and the lack of competence. This is ongoing 6 months and we have had enough. Avoid any company who uses circet.

10.36am today i came across a dangerous driver,driving a CIRCET COMPANY VAN.The driver was bibbing and pretty much on my back bumper shouting and being very aggressive as the traffic was very slow due to a vehicle being towed. INCIDENT TOOK PLACE ON BURNLEY RD NR CROWN POINT BURNLEY LANCASHIRE.

Engineer/ installer came out and gave me so many negative reasons for not having connections it was obvious he didn’t want to do the job as it involved overhead work so I told him not to bother he was gone in a shot Rearranged for a Friday bank holiday break up day quess what short of staff A man in a van told me all their problems which were now mine Disgraceful company so in professional I think the staff are running the show has managers have no teeth

Had Tony Walsh fit fibre super-speed broadband today - top guy - did a great job!!! Thanks Tony Susan

Once you contact Circet the service is excellent (Aaron) The major impediment is BT - to whom they are sub contracted. BT processes simply do not work well.

Update: The internet has been installed and the man was very nice and professional. If they turn up, the work is quickly done and very professional. However I was waiting 6 weeks and they cancelled multiple times. Be prepared for a long way with Very bad customer service, but once they arrive everything goes very smoothly. Old review: Very bad company with ignorant staff. The customer service lines are a joke. They'll pick up and then put the phone down and you can hear them talking and laughing in the background until you hang up. Everytime they cancel they say some rubbish such as "our technician had an emergency" or "rang in sick" and will always leave it up until the last minute to call you. They're the only ones in the country providing the service so they don't have to care about how customers feel or the quality of service.

We had engineer David Green to install our fibre broadband yesterday. We booked it with sky and only had to wait a week for it to be installed. David rang us on the day to let us know exactly when he would arrive. His work was fast and neat with minimum disruption on the premises. He explained what had been fitted and the switch over was seamless. We had a few queries the following day and David answered our messages and went above and beyond to help us out. My experience of changing broadband has never been so smooth and easy, an excellent engineer...fantastic customer service. We can't thank you enough.

Overhead fibre optic broadband cable damaged. Contacted Vodafone on the day 4/11/25, received a call from Circet same day asking what the problem was, I explained that the cable had been ripped from the telegraph pole and that it would require a replacement cable. Appointment made for 7/11/25 between 12:00 and 16:00, no one from Circet arrived. New appointment made for 11/11/25 between 12:00 and 16:00, Engineer arrived around 15:00 stayed less than 15 minutes and then told me that he was told to leave my house and go to another job, cable still not reconnected. Next appointment 17/11/25. I wont be holding my breath. Absolutely the worst service company I have ever encountered.They have the telecommunications structure almost completely to themselves and obviously can do what they like without having to answer to anyone.

I am so sorry that I didn't read reviews of the lack of performance of this uncaring pathetic entity. My woes began when I had to update my new credit card expiry date with Eir in September. A lovely chap named Patrick sold me on the notion of upgrading to fibre broadband which was now " available in my area " He transferred me to Circet. After 18 mins of elevator music my call dropped off. I rang a number, cue elevator concerto 11 for 14 mins. I bought in to the blurb presented to me by the person who eventually answered my call ( which was in a queue, very important to us and if I wanted to bale out they would call me back when my call got to the top of the queue... ), I agreed to all terms and conditions ( which is recorded for training porpoises etc.sic... ) they took my bank details and told me a technician would survey my property shortly prior to carrying out the upgrade. I waited a month and phoned Eir enquiring why my monthly bill had increased but I hadn't yet received my upgrade. They referred me to Circet... I contacted them asking why no technician had interacted with me, they looked at their records and despite me having confirming emails and texts / WhatsApp messages, claimed they had no record of me siging up for the fiber product over a month earlier. I expressed my annoyance and disbelief. Went through the entire process for the 2nd time and was given an installation date of 05 November 2025 PM ( I believe I was " prioritised ".... Over 18 to be in attendance on site on the proposed installation date. I waited and waited and @ 15:30 received a call and subsequent message asking if a rescheduled date of 10 November 2025 08:00 - 12:00 was acceptable, I accepted. Nobody arrived all morning ( I was obliged to ask my daughter to come and bring my wife to a funeral of a friend because I had to wait for the installer, I had hoped I would make it to the cremation after the requiem mass if they arrived at close to scheduled 08:00 and completed the task but they rang near midday and asked if the PM would suffice, I replied that this was the 2nd time this happened and I had no choice... At 16:00 I rang to ask if the technician was going to arrive at all today, my call was batted off from the " Customer care center " to an overworked technician who was working nearby but had, he said 2 " priority " jobs on his worksheet today which was unusual he said. The job he was stuck at involved running 350 meters of underground fiber cable to a large premises and remained uncompleted at that hour. My house required 30 meters of cable from a 10 meter pole into a bungalow. The chap said it was unlikely he would get to me as it was getting dark. He said I'd probably get a call around 19:00 when they re assessed the jobs for tomorrow... Tuesday 11 November 2025 and imagined that as I was a priority job today that I might be on top of the list on Tue. I got a call from HQRS Circet Dublin saying that they could fit me in on Tuesday so I said I suppose I'll have to stay in all day tomorrow again also so... but was told no I wasn't a priority and the Tuesday was Tuesday week... 8 days away... I obviously set out all my complaints re the matter I even said to the girl on the phone that although I was quite vexed with the situation my daughter worked on a similar job to her so I didn't want to be rude or cause offence to her. I refused the appointment date offered but she insisted that I couldn't " roll " my priority on to a closer date. I enquired how to go about cancelling the entire unfulfilled project due to my frustration and my lack of faith that the task would be completed on that future date, she told me she'd cancel it at her end and for some reason I have to contact Eir also. To be honest she hung up on me with undue haste due to I'd imagine being unable to progress the matter to a positive result and most likely work load and the lateness of the hour...So in the morning I now need to find a different broadband provider and also cancel my wife's mobile phone with Eir which was an add on to our household package. Other than being annoyed, I'm just wondering; How can a National entity such as this be so uncaring, inefficient and inept? But ironically I'm not all that surprised given their inability to get matters corrected in the 1st instance having a glaring problem identified and then magnifying the problem by not availing of several opportunities to put it right and that is the kernel of the probity the likes of these " entitled entities in Ireland " answerable to nobody including the comptroller or supposed regulator LOL.

Absolute a disgrace. Surely to god in this day and age they are employing the correct amount of staff. Had a faulty line and contacted Vodafone immediately which was on a Tuesday. Explained to them that I was Oncall for my job and depended on the wifi as I cannot get any phone coverage where I live. Vodafone said it would put in a request as an emergency. Received a phone call the next day from Circet to say the earliest where they could get to me was the following week, nearly 6 days later. Girl on the phone had a dismissive attitude and it was like she couldn't care less. At least when we had our previous company, as bad enough as they were, they came out immediately to fix the problem. Paying for a service monthly which we are not currently receiving, even though Vodafone said i would be recompensated. Dont know how they will do that as we pay direct debit monthly. I will be looking further into this.