Martin Edwards

Feb 21, 2026

First Class A1

On Friday 20/02/2026 I had a visit from one of your engineers to put right my broadband connection following disappointing instalation performance by outreach. I have to say your engineer was a pleasure to have in my home, his name is Tom and he was very empathetic as I have had a stroke, he explained everything to me clearly, he showed total respect for my home, he was polite and did everything to resolve my issues. I have to say he is an excellent ambassador for your company, Brilliant