China Airlines

I hate this company no clear conditions to flight

Absolutely horrible service, This airline will leave you in a foreign country with no help at all. Customer service representative offered no help and would not honor our flights. They sent no email that they had cancelled our tickets back home to the America from Bali, and when we tried check in to or flight the booking was not there. The tickets were paid for and we did not get to use or flights at all. Their service rep said we can do nothing to help you write to corporate, and you should get a reply in around two weeks. Horrible Service. Avoid this airline at all cost.

An attempt to claim mileage for a past trip was denied due to a discrepancy between the name on the ticket (including a middle initial) and the frequent flyer account (where the middle initial was missing). The process to adjust the mileage account to include the middle initial was followed. This request was then denied because the submitted documentation (the passport) showed the full middle name instead of just the initial. This circular logic, where a name change was first required and then denied based on the document that clarified the name, is an example of a rigid and unhelpful approach. Broader Issues Reflecting Poor International Customer Service: This experience aligns with numerous online reviews that detail frustrating encounters with China Airlines regarding name discrepancies on tickets and accounts. This indicates a systemic issue with how they handle common international naming formats, where customers may have multiple names or names with different structures than typically found in Chinese names. The representatives appeared more focused on enforcing strict policies than on understanding and resolving the customer's issue. Gate agents also cannot answer “what is the customer service line number you are asking me to call?” When confronted with this simple ask they say “go look it up online”. This is reflective of their attitude to paying customers who spend thousands of dollars with them. Refusing to accept a passport as verification of a name when a name change is requested reflects a lack of critical thinking and a willingness to be flexible. Conclusion: This experience and numerous online reviews from other international travelers suggest that China Airlines falls short in providing effective and empathetic customer service to non-Chinese speaking customers. While they may be responsive to feedback on their official channels, their handling of issues like name discrepancies on mileage claims reveals a deeper problem with understanding and adapting to the complexities of the international travel market. The airline could significantly improve its reputation by training staff to be more flexible, empathetic, and knowledgeable about international naming practices

My daughter and I were on flight CI32 from Taipei to Vancouver on May 24, 2025. This is normally scheduled to be an 11 hour flight, but due to a passenger medical emergency, we had to unexpectedly land in Osaka. While it is very positive that the airline is addressing medical emergencies, there were some issues associated with this unexpected detour. First of all, there was no communication about what was happening other than “We are making an emergency landing in Osaka. The weather is overcast”. No communication whatsoever was provided regarding how long it was expected we would be on the ground, whether we would be off boarding, or whether the flight would be stopping here with passengers having to make other flight arrangements. When we asked a flight attendant whether we would be getting off the plane, they said “yes”. However, this turned out not to be the case and we sat on the plane for 5 hours with no communication and no service at all. The worst part of this flight was that after the initial meal right after takeoff, NO food or water was provided until the last hour of the flight. This ended up being a 16 hour flight with no water or food whatsoever for 14 hours!! There is absolutely no excuse for this kind of poor service on any flight, let alone such a long haul one.

You may be stranded in a foreign country with no help. May 2025 – Flew from Australia to Taiwan. The onward flight from Taiwan to London was cancelled due to Pakistan-India conflict. What did China Airlines do? Nothing. No help at all. No replacement flight. No help with arranging a new flight. No accommodation. No assistance at all. I eventually got a partial refund after many emails. It does not really compensate for the lost money for accommodation in London, having to pay for accommodation in Taiwan, having to pay for a new flight (with a different airline) which departed several days later. China Airlines let me down. If you have a problem with China Airlines you are on your own. But wait, there’s more… In June 2025 I flew from London to Malaysia with Qatar Airways with a transfer in Doha. When we got to Doha the onward flight to Malaysia (along with a number of other flights) was cancelled due to the Iran-Israel conflict. What did Qatar Airways do? In the middle of the night they arranged a transfer to a hotel in Doha and a new flight the following evening. Efficient and no hassle despite the challenges of dealing with several flights and dealing with this at 1am. Well done Qatar Airways. China Airlines, not so much.

We didn't get the boarding pass of the second flight of SAS from TPE airport service desk, and China airline told us that we can get the boarding pass in AMS airport, but in fact, there's NO SAS service desk there, we were also told that the ticket were not listed in the system, therefore it was not possible for them to print the boarding pass by the gate. We learned that it was not possible to print the boarding pass 20min before departure and China airline/SAS service NEVER picked the phone. We claimed this to China airline and they claimed that they've done all the proper steps for this issue which means they have done nothing wrong. They're not willing to refund the ticket we bought for flying back to Oslo and also the loss of extra 4 hours staying in the airport. We took all the cost due to China airline's system bug. Taking serious consideration before you buy any service from China Airline, they're the supplier who can't take responsibility of anything caused by their selves. The service response is sooooo slow and very hopeless.

Vol CDG pékin puis Pekin Osaka en business Catastrophique Siege et écran deffectueux sur plusieurs sièges Vol retour Tokyo Pékin puis Pékin CDG Etat dus sièges des écrans et de la cabinet un désastre. Sans parler du salon à Pekin un vulgaire espace avec une cantine sans charme et sans goùt A fuire, même si les tarifs sont attractif, plus jamais

My suitcase was damaged at Haneda airport, I was told by the staff to call customer service. They said to send and email. Ive sent several emails and they send you round in circle's nobody knows how to handle complaints. My suitcase was soo damaged I had to pay for an uber, which i didnt want to do initially because I was planning to take the metro into the city. However that changed due to having 2 broken wheels on my suitcase. Its nice taking cheap flights, but when it comes to customer service I have to say its very poor and unprofessional, im disappointed with how they've dealt with my complaint. now im out of pocket of £100

Flug von Frankfurt - Taipeh - Tokyo. Im Großen und Ganzen ein stinknormaler Langstreckenflug, kleine Verzögerung am Anfang, normales bis gutes Economyessen, moderne Maschine (A350), gutes Unterhaltungsprogramm. Weiterhin ist der aufmerksame Service hervorzuheben, dabei freundlich und zuvorkommend. Würde ich wieder buchen.

Staff was great (especially at Narita airport who helped us when we were late), planes very comfy, flight really good, flights were on time, easy booking system. All in all fantastic experience, would recommend!

Ich musste über 15 Stunden ein echt lautes und beängstigens Geräusch im Flieger ertragen, dass hing wahrscheinlich mit der defekten Toilette im hinteren Bereich zusammen, Der Platz hat mich dazu auch noch 60 Euro gekostet. Kein Hinweis vom Personal und auch keine Entschuldigung von der Airline.

Der Flug von Frankfurt über Taipeh nach Phnong Phen lief problemlos. Service in Ordnung allerdings war der Rückflug nach Frankfurt eine Zumutung das Flugzeug hatte gefühlt 10 Grad, am besten Skiausrüstung mit einpacken

Dairy in my confirmed dairy free meal - can be a hazard for the passanger's health. I had dairy in my confirmed vegan dairy free meal. Instead of apoligzing, the airline's customer service ignored my complaint, lied in writing about what I pre-booked and then again ignored my complaint. I'm surprised that an airline cares so little about passangers' health.

Wir hatten einen speziellen Fall (Hund von Deutschland nach Cebu (Philippinen). Also zum einen kostete der Transport nur ein viertel wie bei Thaiairways und ein zentel wie bei einem Dienstleister. 450.- bis 32kg inkl. Box. Ich habe erst via Mail angefragt und es wurde mir zeitnah eine deutsche Auskunft gegeben. Da wir die Importpermission sehr kurzfristig bekommen haben, konnten wir den obligatorischen "Bestätigungscall" 48 Stunden vor Abflug nicht machen, da die Hotline am Wochenende nicht besetzt ist - das einzige Manko. Aber am Flughafen wurde meine Freundin mit dem Hund direkt von einer vom Bordpersonal am Check-In Abgeholt und es wurde sogar die Handynummer weitergegeben falls man irgendwo Unterstützung benötigen sollte. Nach Ankunft in Cebu war die gleiche Dame vom Bordpersonal sofort zur Stelle und hat meine Freundin von der Gepäckausgabe direkt zur Cargoausgabe begleitet. Man hat gemerkt, dass es ihr wichtig war, dass hier alles save läuft. Essen war so lala - aber ich fliege auch nicht wegen dem guten Essen. Alles in allem wirklich 5 Sterne für den Rundumservice - das ist wirklich außergewöhnlich. Vielen vielen Dank!

Just completed a return flight from Heathrow to Sydney via Taiwan. Very happy with the whole experience, good food, free drinks, polite staff. Plenty of room on the long flights (I had all 3 seats to myself on the 16 hour return leg to London). For the price it was excellent, very close to being on time, easy transfers in Taiwan between terminals. Good connections, great price.

Der reibungslose Ablauf und die freundliche Hilfe beim Gepäck

Ich bin mit China Airlines von FFM nach Beijing und Shanghai zurück nach FFM geflogen. Das Personal ist bemüht, bevorzugt jedoch eindeutig chinesische Passagiere. Das Essen war eine Zumutung, aber das grösste Übel war, dass man nichts zu trinken bekam, auch nicht gegen Bezahlung! Auf einem 12-stündigen Flug nur 2 Mal einen halben Becher Wasser ist definitiv zu wenig. Wer also mit dieser Airline fliegt, sollte sich im Flughafen mit Getränken eindecken. Einziger Vorteil: Direktflug von Deutschland nach China und zurück.

Wir bereuen die Buchung über China Airlines gemacht zu haben. Hinflug von Frankfurt nach Bali (über Taipeh) und zurück genauso. Leider immer unfreundliches Personal gehabt , das Essen war eine reinste Zumutung (nach 2 Bissen zurückgegeben) . Das Flugzeug wurde auf circa 18 Grad runter gekühlt. Auf Nachfrage hat man Decken bekommen. Das ganze Flugzeug war mit Decken zugedeckt damit es erträglich ist. Englische Sprache war auch nur bedingt vorhanden. Würden nicht mehr mit dieser Airline fliegen !

Terrible service, paid a standard fare from London to Tapei and did not let me select a simple aisle seat without paying extra. It is ridiculous after spending over a thousand pounds on a ticket. customer service is useless and unhelpful, even careless attitude. it used to be a good airline it is now awful.

I fly from melbourne to china shenzhen, good service and new plane, I love the airline stewardess, they all have lovely smile and attitude, not as Cathy Pacific with nasty faces