China Airlines
View company profile →
Do NOT choose this airline!
We didn't get the boarding pass of the second flight of SAS from TPE airport service desk, and China airline told us that we can get the boarding pass in AMS airport, but in fact, there's NO SAS service desk there, we were also told that the ticket were not listed in the system, therefore it was not possible for them to print the boarding pass by the gate. We learned that it was not possible to print the boarding pass 20min before departure and China airline/SAS service NEVER picked the phone. We claimed this to China airline and they claimed that they've done all the proper steps for this issue which means they have done nothing wrong. They're not willing to refund the ticket we bought for flying back to Oslo and also the loss of extra 4 hours staying in the airport. We took all the cost due to China airline's system bug. Taking serious consideration before you buy any service from China Airline, they're the supplier who can't take responsibility of anything caused by their selves. The service response is sooooo slow and very hopeless.