China Airlines
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Unpleasant experience!
My daughter and I were on flight CI32 from Taipei to Vancouver on May 24, 2025. This is normally scheduled to be an 11 hour flight, but due to a passenger medical emergency, we had to unexpectedly land in Osaka. While it is very positive that the airline is addressing medical emergencies, there were some issues associated with this unexpected detour. First of all, there was no communication about what was happening other than “We are making an emergency landing in Osaka. The weather is overcast”. No communication whatsoever was provided regarding how long it was expected we would be on the ground, whether we would be off boarding, or whether the flight would be stopping here with passengers having to make other flight arrangements. When we asked a flight attendant whether we would be getting off the plane, they said “yes”. However, this turned out not to be the case and we sat on the plane for 5 hours with no communication and no service at all. The worst part of this flight was that after the initial meal right after takeoff, NO food or water was provided until the last hour of the flight. This ended up being a 16 hour flight with no water or food whatsoever for 14 hours!! There is absolutely no excuse for this kind of poor service on any flight, let alone such a long haul one.