CH
China Airlines
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My suitcase was damaged at Haneda…
My suitcase was damaged at Haneda airport, I was told by the staff to call customer service. They said to send and email. Ive sent several emails and they send you round in circle's nobody knows how to handle complaints. My suitcase was soo damaged I had to pay for an uber, which i didnt want to do initially because I was planning to take the metro into the city. However that changed due to having 2 broken wheels on my suitcase. Its nice taking cheap flights, but when it comes to customer service I have to say its very poor and unprofessional, im disappointed with how they've dealt with my complaint. now im out of pocket of £100