Charters Estate Agents Reviews

We have finally exchanged contracts and wish to express our sincerest thanks to Lisa at Charters. She has been a beacon of excellence throughout a long and difficult process. Diligent, professional and always proactive, it has been such a reassurance to have Lisa in our corner. Moving house is so stressful and her calm support and guidance has been invaluable. I honestly think we wouldn't have made it through without her. Thank you, Charters, and especially Lisa!

Searching for a rental property this was the first company I approached. All phone calls were returned promptly and arrangements made for a viewing. The agent Kirstie Stone at Charters Farnham branch was unfailingly helpful and professional even when we had to reschedule. She was knowledgeable about the apartment and the local area. Dealing with her and her company provided reassurance in a stressful situation given all the paperwork and information requirements involved in securing a tenancy. I look forward to moving into my new home at the end of this month. Thank you, Kirstie

Great experience and communication. Thank you Chloe and Edward

I would highly recommend this business. I also would like to commend my agent, Sophie Pickering, of the Southampton branch office, for walking me through the process, showing me numerous properties, taking all manner of panicked phone calls from me, always responding promptly to email, and having kindness and patience with me throughout. 5/5

Outstanding Service from Kirsty & Ollie :) Ollie was the first person to get my house on the market, and he was incredibly understanding and reassuring, especially after a bad experience elsewhere trying to sell the house. Everything was dealt with so clearly and quickly with a real understanding of my needs and motivations. Kirsty, who handled the sales progression, was absolutely amazing! My house sale had a lot of challenges, but she kept both me and the buyer fully informed at every stage. I never had to chase for updates—she was always on top of everything, super friendly, and a pleasure to deal with. She followed up on every query and truly had our best interests at heart. I couldn't have asked for better service from her! Highly recommend - thank you Kirsty!! :) I have just exchanged on my house, something I didn't think would ever happen given the difficulties I had before instructing Charters :)

Danielle Stanbook provided an efficient and professional service; very responsive to queries and a pleasure to interact with.

We recently exchanged on a new build property in Kingsworthy, Winchester, Jo Goddard was great from start to finish, she was proactive, professional, and always kept us fully informed throughout the process. Jo went above and beyond to ensure everything ran smoothly, acting as a vital link between us, the buyer, and the solicitors. Her clear communication and efficiency made what can often be a stressful process feel seamless. We truly appreciate all of Jo’s hard work and couldn’t recommend her and Charters highly enough. Thank you, Jo,

Kirsty (sales progression team) worked effectively with myself and the seller of the property to ensure completion, despite a number of complicating factors. Kirsty remained helpful and proactive throughout the process. Kirsty was friendly and held clear communication with myself and solicitors. I would like to thank Kirsty for all her help!

Kirstie and Jacqui make Charters Lettings in Farnham a safe place through which to do business. They are prize assets for Charters and have been consistently professional in transacting in all the years I have been fortunate to have them on my account.

Excellent, professional service from start to finish.

We are truly grateful to the Southampton Charters team for their efficiency and professionalism. They kept us informed throughout the process of selling our home . A thousand thanks to all involved. Chris and Eleanor

From initial contact through to exchange of contracts, we have had nothing but friendly and efficient service from Charters, Winchester. Discussions with them of the point reached in the moving process were consistently helpful and constructive, as was the advice we received. It all added up to a positive and pleasant experience, which is far from universally the case when moving house.

We have recently sold our house with Charters, Bishops Waltham branch and the service from start to finish was excellent. Andy, the Branch Manager carried out the valuation and spent a good deal of time with us and had really good local knowledge and that of the market. We were in no rush as we had a few things to sort out before 'going live' which they understood. The brochure and photos were amazing and we had editing rights on both the brochure and photo selection although we changed very little. We made it clear from the beginning that we did not want 'time wasters' and only serious buyers. Our house was in the higher end of the market so we were not expecting a huge amount of interest but we were wrong. Charters had a number of clients who were all in a position to proceed, lined up. Viewings were undertaken by Lewis and Nathan and we made ourselves scarce whilst these happened. We were really impressed with how the guys absorbed all of the information on the house and the area and were able to relay this to clients in a confident and positive way. We received a number of offers just shy of the asking price and Andy was able to get us a price that was acceptable and in a chain that was relatively short. Having accepted the offer the process was handed over to Stephen and Jo in the Chandlers Ford office to progress the sale. They were excellent in keeping us updated, applying appropriate pressure when needed and co-ordinating the chain. Whilst we experienced some hiccups along the way which was outside of Charters control, they kept everyone on track to a successful conclusion. If you are looking for a proactive but not pushy estate agent, then Charters are the ones to go with.

Sophie Pickering went out of her way to put forward housing in an area my partner had interest in out of complete coincidence. Even though we unfortunately weren’t able to get that property, she made it very quick and easy to communicate, very polite and in the end helped us secure a 3rd property with no hassle. Definitely deserves a raise.

Sophie Pickering did an excellent job going above and beyond as she assisted in the search for a new property. She was extremely friendly and did a magnificent job providing us with houses that best suits our needs and now due to her brilliance we are now going to be moving into a nice home. I am forever in Gratitude, thank you!

We have been looking for a property to rent in the Southampton area. Throughout the process, we have received fantastic service from Sophie in the lettings team, who showed us round numerous properties and guided us through the offer process. Sophie has demonstrated professionalism and patience throughout and we are extremely grateful for her help.

From the moment I walked into Charters Estate Agents beautiful office in a historic town Farnham, I’ve been looked after in a kind and professional manner. The whole process of finding a new home with Kirstie and Jacqui has been effortless and rather magical. Thank you for making this journey so special and the biggest thanks for helping me find such a gorgeous place! 🤍

The level of customer service we have received so far has been incredible. A huge thank you to Sophie

I had a really good experience with this letting agency and especially with Lily Mott. From the initial inquiry she was professional, responsive, and helpful every step of the way. Lily has been great at helping me and my husband find a rental. We have not yet signed a lease (waiting on a response) but I have had a far better experience than any other agency in Hampshire. I also had help from Harrison who has also been very helpful. Highly recommend their services.