Fantastic service from Stephen at the…
Fantastic service from Stephen at the Chandler’s Ford branch. Took the stress out of buying a house.

10 months ago
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and... See more
10 months ago
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
10 months ago
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
Fantastic service from Stephen at the Chandler’s Ford branch. Took the stress out of buying a house.
The Charters Team were very helpful and dealt with my Purchase of my flat very efficiently, They dealt with any queries, quickly and were very friendly.
Charters at Park Gate branch recently helped with securing a tenancy for us. Their service and professionalism was second to none and our Lettings Negotiator Lily Mott went above and beyond our expectations to assist. Her professionalism and expertise was exceptional. Would highly recommend this branch.
I have to say that the agent service from Charters (Park Gate) has been nothing short of exemplary !!! In particular, I have been hugely impressed with Ms. Kerry Little - her professional approach, sensitivity, integrity, flexibility and strong communication have been first class and second to none. I would also like to pay credit to Sarah who was equally professional and informative when she hosted a recent viewing for myself and my family ... In short, i have no hesitancy in recommending Charters (and the team at Park Gate in particular) as THE agent of choice for selling/buying properties in the South Central area !! 😀
Amelia Haines was really helpful and kind, and helped us get out new home
Charters Estate Agents turned our dream of owning a home into reality. They have a wonderful team that handles the entire process from start to finish, ensuring we receive the best service every step of the way. My wife and I are truly grateful for their unwavering support in helping us achieve our goal of owning a home we can call our own. Thank you ever so much Sophie B., Joe L-K and rest of the team of Charters-Southampton.
Danielle at Charters was extremely quick to respond, accommodating and helpful during the marketing of my house sales process. Thank you!
Fantastic customer service from all the team at Charters. Special mention to Chloe for assisting with relaxed, non pressure viewings and to Cameron for keeping me up to date in a timely fashion. All the team were professional, courteous and friendly throughout the buying process.
We are selling our late parents home, and from the start, Charters have been brilliant. At the initial valuation, we were very impressed by the professionalism and compassion from Cameron and his team. The communication we have received is second to none, we have had punctual feedback from every viewing. Cameron, Ned and Chloe have made a difficult time much smoother, and we are pleased that another lovely family will get to enjoy our much-loved childhood home.
Really friendly and punctual team. Was shown a property by Kirstie, she was very friendly and informative about the property and has helped us through the initial stage of renting our dream property can’t thank the team enough !
good serivice
Our recent experience with Charters was excellent. The team were all very friendly, professional and responded to all of our queries in a timely manner. Special mention must go to to Niamh who provided us with excellent service and communications, but also to Jacqui, Lucie and Peter - Thank You team Charters!
Cameron from the Chandlers Ford Charters office has been excellent. He understood my requirements and suggested suitable properties. He was very flexible in arranging viewings. He introduced me to Mark from Mortgage decisions who has also been extremely helpful in understanding my circumstances and advising accordingly. I would recommend the Charters team for a personalised smooth service.
Polite and efficient
Excellent service from Gary, Sarah and Michael. The best estate agents we have dealt with in Winchester!
AJ at Charters was Excellent - responsive and efficient like the staff and agency I interact with
I have been a tenant with charters for four years, we have recently had a new property manager called Ash Lovell ,he has been the most attentive and professional property manager. We were impressed with his support, friendliness and promptness. We recently had some maintenance issues within the property in which meant the heating was not functioning, Ash ensured this was resolved ASAP.
Having 2 house purchase processes through Charters, I have found them to be excellent at all times. They were great to negotiate through, are easily contactable and offer a very professional service. Would definitely recommend
Chloe Osborne has recently taken over as the property manager for our rental properties at Charters Chandlers Ford branch. She is conscientious, and has excellent, detailed and timely communications, keeping us up to date with any issues. She quickly took on board a few active repairs and has resolved them. Danielle Bailey, the director of property management, was also very approachable and helpful when I have seen her in branch.
Charlie Steele-Manley has provided an excellent service helping to manage one of our properties and could I could not recommend more highly. Always going above and beyond with speed and efficiency. I can’t thank you enough!
Based on analysis of 6 reviews rated 1-2 stars for Charters Estate Agents
“Don’t know about other branches, but the Southampton branch didn’t give us a good experience”
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Charters Estate Agents is a prominent real estate agency operating in Hampshire and Surrey, specializing in buying, selling, renting, and letting properties. Established in 2009, the company offers a comprehensive range of services tailored to meet the diverse needs of its clients, including residential sales, property management, and investment advice. The agency caters to a wide target market, including homeowners, prospective buyers, landlords, and tenants. Charters Estate Agents is dedicated to providing expert guidance throughout the property journey, ensuring clients receive personalized support whether they are looking to buy a new home, rent a property, or manage an investment. With a strong emphasis on customer satisfaction, the company has built a solid reputation reflected in numerous positive reviews across various platforms.
Charters Estate Agents consistently receives high praise for their exceptional service and helpful staff, boasting an impressive average rating of 4.9 out of 5. Reviewers frequently highlight the attentive and friendly nature of agents like Maya, Maxine, and Sophie, who provide personalized support throughout the property search process. Many customers appreciate the stress-free experience and thorough communication, making them feel valued and informed. However, a few reviews express dissatisfaction with specific experiences, noting challenges related to property management and communication hiccups. Despite these minor complaints, the overwhelming sentiment remains positive, with customers recommending Charters for their professionalism and dedication.
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