Charters Estate Agents Reviews

Great Service from Lilly and Harrison. After hearing that my tenant had served notice last week. Lilly and Harrison got my property on the market and let within 24 hours of being on Rightmove. This has saved me so much stress. Harrison and Lilly you have been a joy to work with. Thank you for making what could have been a very worrying time so straight forward and painless!!!

We listed with Charters in May 2024 and completed in March 2025. There were hurdles along the way which Charters helped us navigate. Initial interaction was with Mark who we signed up with. Soon after Ollie the branch Manager, and his staff were very helpful. Finally, a special thanks to Jo who progressed the sale and was with us throughout the journey & always kept us in the loop. If you're selling or buying in Winchester Charters should always be strongly considered.

Our sale and purchase took a very long time (nothing to do with Charters) and Jo Goddard, our Sales Progressor at Charters, kept us informed at all stages. She was always cheerful, well informed and timely in her updates. And always willing to chase up any questions we had. There were times when Jo was the only one keeping us sane. So thank you to Jo and to Charters

Can always count of the professionalism, discretion and expertise of Simon Edser. It's so good to have someone who knows the local area in such depth over decades of knowledge often Simon would know not only the seller of the house but the two prior as well. Dropping countless gems of knowledge on properties. Therefore when it comes to values and adding value he knows it to a tee. You can rely on Simon long gevity in the industry to always know what your buying/selling is fair.

My experience with Charters Estate Agency was excellent from start to finish of my sale of a flat in Alton. The Sales team, Sarah Harris, Darcy Seal and their colleagues, were very professional, knowledgeable and positive and I relied on them for encouragement several times when I was at a loss to understand the way solicitors worked. I had very good support from Gemma Hill and the Sales Progression Team throughout, and always felt that my calls were important and that I would get updates when I needed them. I found that the staff at Charters were very good communicators and also cheerful characters for which I thank them all greatly.

I am a professional landlord of over thirty 30years and have dealt with Peter Knobbs at Charters Fareham ( formally Purelet ) on many occasions over the years. I can say without doubt he is probably the best letting agent I known in that time. His overall experience and wealth of knowledge of the letting market is first class. Moreover, nothing is to much trouble for him and he will always go the extra mile. I recently sold my property in Fareham with a tenant in situ and it was a smooth process but most of that was down to Peters pro active approach and knowledge averting any problems before they arose. I cannot rate him highly enough and anyone thinking of letting in the Fareham area would not go far wrong by contacting Charters.

We have a very quirky, old property. From the outset Paul, Tom and Dan from Romsey office have been outstanding in their efforts to obtain a buyer for us. They are all extremely professional, give excellent advice on how to market the property and very prompt feedback after every viewing. Unfortunately unexpected circumstances dictated we had to take our house off the market before a buyer was found, but we would have no hesitation in returning to Charters in Romsey, when the time is right. Thank you! Sarah & Norman

Shannon Wilton and Rosie Mott have both been incredible. This is my first time looking for a property, and they've been beyond helpful. From my initial phone call Rosie took, she was polite and knowledgeable, and quick to confirm my viewing, sending out all the relative details. Shannon was then very welcoming at the property, answering all of our questions. And nothing has been too big of an ask since, always coming back to us quickly and putting our mind at rest. We're looking forward to wrapping everything up and moving into our new home soon, thanks to them.

I would like to give a BIG shout out to Sarah Harman! Sarah did a wonderful job of selling my property, very personable and genuine, Sarah really connects with you as a buyer and a seller. Sarah came prepared to the viewings with the knowledge of the property, Sarah took some time before and after the viewings to discuss with me, and learn more about the property's character, feedback from the buyer, etc. I really feel it was because of this extra touch, Sarah helped to sell the property so authentically. To the point if I was selling again, or looking to view a property and Sarah was available, I would specifically request for Sarah, highly recommend!

Shannon Wilton from the Romsey office, was extremely helpful and put every effort into assisting me with the referencing procedure. Excellent service. Highly recommend.

Fast and Efficient Boiler Replacement Charters, specifically Niamh Clouston manage a rental property on my behalf. Recently the boiler failed and a call out revealed it needed replacement. Niamh organised a competitive quote and speedy replacement through one of Charters contractors. My tenants have been very loyal to me over more than ten years and I was very grateful to Niamh for ensuring the boiler was replaced so quickly. Thank you.

So I used purple bricks to sell my property but without going into too much detail, they were useless. The couple we were buying from made the smart decision to use charters in park gate, it was mainly a smart decision due to the time, effort and dedication they put in, to progress the sale. I had more calls from Jo during the purchase than I did from my solicitor and estate agent. Jo honestly couldn't do enough, she always called with a happy, welcoming tone and was nothing but friendly and reassuring. I can't praise charters and Jo enough and they weren't even my estate agents. If I ever decide to sell the house we've just purchased, it will be sold through charters. 👌

Simon found us a buyer very speedily. He has good knowledge of the local market and current business conditions. He was extremely professional and attentive to our requirements, keeping us informed at all times. We have been very happy with the process thus far.

Great personal commitment and resolve by Charlene to solve a financial irregularity in renting arrears. Above and beyond service .

Lily from charters Lily was extremely friendly and was a very nice person. She helped me and my partner out a lot and was always willing to answer any questions we had. Definitely recommend to talk to lily if your looking for a place to rent.

Lily was Extremely friendly , answered all of our questions and was very patient with us as we took our time looking around the property. After being accepted for this property, I cannot wait to have Charters as our estate agents moving forward!

Charters (in particular Kirstie) have been great in helping us rent a place, we didn't have much time but they worked with us and moved quickly to ensure we found a lovely property.

My appreciation to Rhiannon and Louise, they were able to fix everything in time, with great patience and understanding too.

With a tricky property to sell, needing a lot of work, Charters found us a great buyer in 3 weeks - thanks to Fred and Charlie. Throughout the extended timeline thereafter, Jo went above and beyond in providing exceptional service to progress the sale and keeping us fully updated on a timely basis leading to a successful sale. Keep up the good work!