Charters Estate Agents Reviews

Great support from all of the Alton team when selling our flat. Good communication and very helpful. Would recommend/use again. Always kept us up to date and were very helpful with the transition to our new home. Thank you again.

Vacated my rental property in Southampton in middle of March after 6 years. Landlady confirmed she had initiated the process for release of deposit Friday 21st March. 11th still no receipt which must all be down to Charters inability to return it as contact was finally received from Rimi Tumas, End of Tenancy Manager, on Wednesday 2nd April asking for bank details and promising return within 3 to 5 days, I chased again after 7 days had passed and still nothing after 9 days, you should never promise something that you don’t then deliver on. £1,800 is a lot of money they are taking a long time to return. Next week they will be in breach of the least agreement for which it will be necessary to take action against the landlady who is clearly not at fault. I would not recommend Charters as a letting agent.

Andy Jerram was very helpful with finding me a place that fits my needs, booking my viewing and handling things when I had difficulty getting to the viewing on time. I really appreciate his help and support.

We recently rented a house in Chandler's Ford through Charters and had an excellent experience. I’d like to especially thank Shannon and Rosie, who were absolutely fantastic throughout the whole process. They were highly professional, responded promptly to all our queries, and made everything smooth and stress-free. Their support and attention to detail really made a difference during what can often be a stressful time. We’re very happy with the service and would highly recommend Charters to anyone looking to rent in the area!

We’ve been working with Shannon Wilton in regards to our upcoming move and she’s been nothing but helpful. She’s been so quick to respond every time we have had a query and gone above and beyond to make the process as stress free and easy as possible for us.

Very good experience with Shannon Wilton

Charters have been managing our property for the past year. Niamh our property manager, has always been very professional and ensures that the property is fully managed and sorts any problems that occur, keeping us informed at all times.

The agent Amelia has been from the offset polite, professional and extremely helpful. Great experience so far would def recommend!

I had an excellent experience working with Nathan Ford from Charters Estate Agents during my recent home search. From the very beginning, Nathan was friendly, professional, and incredibly knowledgeable about the local market. He took the time to understand what I was looking for and always kept me updated with suitable properties. His communication was clear and prompt, and he went above and beyond to make the entire process smooth and stress-free. I felt fully supported throughout and truly appreciated his honest advice and dedication. I highly recommend Nathan to anyone looking to buy a home — a top-tier service from start to finish!

Tilly is very friendly and great at staying in touch. She knew a lot about the house she showed me and replied to enquiries very quickly.

Daniel Newman and Nicola at Chaters, Romsey were both personable and professional. All questions were answers within a few hours and the process from start to finish was seamless. Thank you for allowing us to find our dream home.

Charters was by far the most expensive estate agent but you can see why. It was the first time I had sold a property ad Stephen the sales progressor was incredible. I was kept up to date throughout the whole process and the sale went through seamlessly. I cannot recommend them enough.

Many thanks to Charters for a great experience buying our first home. I found the whole team to be incredibly responsive and helpful throughout the process from the first viewing to picking up the keys. They were happy to answer my many questions and arrange extra viewings for us. I appreciated that they stayed in touch even at moments when there was no update, to reassure us and make sure we weren't left wondering what was happening. Really nice people and a super efficient, reliable service.

Niamh Clouston handled our enquiry efficiently and kept us well-informed throughout the process.

Tilly Orsmond has been brilliant with us from start to finish. She is on it with correspondence and doesn't miss a beat. She has worked tirelessly to find us a new home and I could no recommend her any higher. She is proactive, honest and hard working. Been an absolute pleasure working with her.

Andy Jerram And Sophie Pickering were Very helpful with finding us a new home!

I am pleased with the excellent service provided by Amelia Haines at Charters Southampton throughout my renting process. She has been efficient, professional, helpful and understanding. While I am waiting for the final step to be done, I am sure that her support will continue to be just as effective. Highly recommended!

All the staff at Charters in Alton have been incredible , from the valuation viewing until the sale completion the whole experience was professional friendly and extremely caring . I cannot praise them enough and highly recommended this branch of Charters . I and my family will always be grateful to them .

Very nice customer service from Robyn, and the entire Charters' crew. You'll are stars...